Hue changes but not colour.

Hue changes but not colour.
Hue changes but not colour.
2022-03-16 15:02:58
Model: KL130
Hardware Version: V2
Firmware Version:

My brand new bulb will not change colour, it's just the hue that changes when different colours are selected on the Kasa and the google home app. 
Any help appreciated!

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#1
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3 Reply
Re:Hue changes but not colour.
2022-03-17 02:18:16

  Hello @Bills. 

If smart bulb will not change to other color, please try factory reset bulb and see if that helps:

How to reset TP-Link Kasa smart bulb?

 

Can I know which color the bulb will not display? 

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#2
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Re:Hue changes but not colour.
2022-03-17 05:30:44

  @Solla-topee 

I have reset the bulb and tried it in different rooms    .

It won't display any colours, just turns off when the colour wheel is used via the app. 
 

The warmth of the normal light will not change either. 
 

thanks!

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#3
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Re:Hue changes but not colour.
2022-03-17 07:12:15

  @Bills.  thanks for more case details, it sounds to be a defective unit, you could check warranty with the retailer. 

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#4
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