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C200 functioning ok, but cloud storage "network unstable" error

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C200 functioning ok, but cloud storage "network unstable" error

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
C200 functioning ok, but cloud storage "network unstable" error
C200 functioning ok, but cloud storage "network unstable" error
2022-03-17 10:51:57
Model: Tapo C200  
Hardware Version:
Firmware Version:

All functions working correctly, but unable to view any more than the 3 preview videos on the cloud storage.

 

When I click to view all cloud videos I receive "network unstable" message.

 

Connection to 2.4 is strong -39 RSSI

 

 

 

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#1
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3 Reply
Re:C200 functioning ok, but cloud storage "network unstable" error
2022-03-18 01:23:23 - last edited 2022-03-18 01:31:00

Hello   @CWil 

Thank you for your feedback. 

Please help collect the log after error occurs ( sent you a tool to collect log by private message )

  • Confirm tapo APP and camera firmware are both up to date
  • If connect phone the home wifi network and see if you could view cloud videos
  • If use LTE mobile data or connect to a different wifi network like office wifi, could you view cloud video 

 

May i know the model of phone and its Andriod or IOS version, tapo APP version

the model of router and network topoogy.e.g. ISP XX --Arcfher C7 router <Wireless>tapo c200 camerara. , thank you. 

>>Landscape Mode - Tapo App for Pad. >>Smart Action 2.0 Explore and meet the next level home automation. >>How to position my TP-Link camera for optimal performance.
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#2
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Re:C200 functioning ok, but cloud storage "network unstable" error
2022-03-19 17:36:16

  @Solla-topee 

Firmware up to date

 

Samsung S20 

 

Firmware on phone and C200 up to date

 

Error still present on WiFi and mobile network

 

 

I have had no issues prior to this, the error has started after months of usage 

 

Thanks

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#3
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Re:C200 functioning ok, but cloud storage "network unstable" error
2022-03-22 02:06:58 - last edited 2022-03-22 03:23:07

Hello  @CWil 

thank you for more case details, I sent you a tool to collect the log, please check my private message~

To better assist with your case, I would also create a support email, please check your inbox for TKID220322675 support email

>>Landscape Mode - Tapo App for Pad. >>Smart Action 2.0 Explore and meet the next level home automation. >>How to position my TP-Link camera for optimal performance.
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#4
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