New camera wont change Mode with other 3 cameras

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New camera wont change Mode with other 3 cameras

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New camera wont change Mode with other 3 cameras
New camera wont change Mode with other 3 cameras
2022-04-02 14:55:03 - last edited 2022-04-07 07:51:11
Model: Tapo C310  
Hardware Version: V1
Firmware Version: 1.1.12

Hi

I'm having a problem connecting my new C310.

Using the app on my android, my 3 existing cameras all work fine. I've just added a 4th camera.

In the app, on the Home Screen, all 4 cameras appear under FAVORITES and in the balloon above FAVORITES it states 4 cameras.

When I click on "4 cameras" we move to Camera Preview and DETECTION MODE. All 4 cameras appear in the Live View.

However, when I click on either Home Mode or Away Mode, I get the message that 3/3 cameras have been activated (not 4).

Any ideas please ?

Thanks

 

 

 

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#1
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1 Accepted Solution
Re:New camera wont change Mode with other 3 cameras-Solution
2022-04-06 12:11:48 - last edited 2022-04-07 07:51:11

  @Solla-topee 

Yes, I solved it.

I forgot to do the following :

Home - 4 Cameras - Home mode/Away mode - Home mode settings - add device

Thanks

Solla-topee wrote

  @cb130622 Glad to know you got this solved, may I have a chance to know how did you solve it? 

If camera does not show up in Home/Away mode, it is recommend to check camera is accessible remotely when phone is using mobile data, and try to reboot tapo camera.  

 

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#4
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4 Reply
Re:New camera wont change Mode with other 3 cameras
2022-04-03 20:20:39
Solved thanks
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#2
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Re:New camera wont change Mode with other 3 cameras
2022-04-06 06:17:14

  @cb130622 Glad to know you got this solved, may I have a chance to know how did you solve it? 

If camera does not show up in Home/Away mode, it is recommend to check camera is accessible remotely when phone is using mobile data, and try to reboot tapo camera.  

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#3
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Re:New camera wont change Mode with other 3 cameras-Solution
2022-04-06 12:11:48 - last edited 2022-04-07 07:51:11

  @Solla-topee 

Yes, I solved it.

I forgot to do the following :

Home - 4 Cameras - Home mode/Away mode - Home mode settings - add device

Thanks

Solla-topee wrote

  @cb130622 Glad to know you got this solved, may I have a chance to know how did you solve it? 

If camera does not show up in Home/Away mode, it is recommend to check camera is accessible remotely when phone is using mobile data, and try to reboot tapo camera.  

 

Recommended Solution
  2  
  2  
#4
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Re:New camera wont change Mode with other 3 cameras
2022-04-07 07:52:01

  @cb130622  thank you for updating solution with us, veryhelpful! yes

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#5
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