Hello @LesElliot 

Thank you for the feedback, for this error, please check if camera is on the correct time zone. 

• Open Kasa app ->tap' 3 lines' in the top left ->Settings -> Location and Time -> Time Zone.

How to Adjust Time Setting in the Kasa APP

• Turn off VPN or security apps on the phone 
• In phone Settings, enable ' Location' permission

For IOS, enable ' local network' permission for kasa app as well. 

If still the same, can I know the model of phone and its Android or IOS version, and a photo of error, thank you.