Missing video miniature in the activity log

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Missing video miniature in the activity log

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Missing video miniature in the activity log
Missing video miniature in the activity log
2022-06-27 00:04:23 - last edited 2022-06-27 00:08:36
Tags: #Area Intrusion

Camera: C310 V1 1.1.12

Tapo_Trial (16)

 

I have only Area Intrusion enabled but in the activity log there are some orange marks without its miniature video:

 

Is the miniature video for that log activity missing? There is also no Area Intrusion cyan mark. 

Why are there orange marks if I have Motion Detection option disabled?

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#1
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8 Reply
Re:Missing video miniature in the activity log
2022-06-27 22:52:43

Another example. Last video showed: 18:47:26. After that, all the orange marks do not have their video thumbnail.

 

 

 

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#2
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Re:Missing video miniature in the activity log
2022-06-28 01:27:35

  Hello @Bica 

Thank you for the feedback. As my understanding, with Motion Detection OFF, and only  Area Intrusion ON, there should be only Area Intrusion Detection video clips. 

  • Please check if you  set camera on Home/Away mode and have different motion detection settings in Home/Away mode. 
  • Ensure Tapo device firmware & Tapo APP are both up to date. 

The last suggestion is to factory reset the camera to clear the old settings, and reconfigure the camera in Tapo APP and see if the same persists. 

If still the same, can you help take a photo of Motion Detection/ Area Intrusion  ON/OFF Settings? May I know the Tapo APP version (2.8.16 is the latest for Andriod), model of phone and its Android or IOS version? 

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#3
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Re:Missing video miniature in the activity log
2022-06-28 02:19:50 - last edited 2022-06-28 22:36:52

  @Solla-topee

 

Thank you for answer.

 

I'm not using any Home/Away mode, anyway I checked and disabled all configuration there.

 

Unfortunately now I can't reach the camera due to where it is located outside, so I can't reset it using the internal button.

 

I'm using Tapo_Trial 2.8.16 for Android

 

Phone: Samsung S20FE Android 12

 

Area Intrusion Configuration:

 

The other detection options are all disabled. I'm getting better results using only Intrusion Area

 

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#4
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Re:Missing video miniature in the activity log
2022-06-28 22:29:00 - last edited 2022-06-28 22:54:54

Here another case. A lot of orange marks without any miniature and no cyan marks for Intrusion Area

 

 

 

Despite those orange marks, all listed videos are only marked for Intrusion Area, the only detection option that it is enabled:

@Solla-topee 

I checked Home/Away and all detections options are disabled for both modes too. It seems that for some reason (bug?) motion detection remains active despite being disabled from all options. Since I can't reach the camera I used Method two to reset it (Removing the camera from the Tapo app)

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#5
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Re:Missing video miniature in the activity log
2022-06-29 02:32:35

 Hello  @Bica 

Thank you very much for more test! I will check with our team about your finding with recording first. 

The official APP has been released, you could update to the latest version in the Google play or app store and uninstall the beta. 

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#6
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Re:Missing video miniature in the activity log
2022-06-29 14:53:07

  @Solla-topee 

 

Here another issue. When the day changes, all cyan marks turned orange despite all videos are marked cyan:

 

I have not tried last official release yet

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#7
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Re:Missing video miniature in the activity log
2022-06-30 01:07:23

  Hello @Bica 

Thank you for further feedback, to better assist with your case, we created a support email TKID220630942 and escalate it to our seniors, please check your email inbox. Thank  you. 

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#8
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Re:Missing video miniature in the activity log
2022-07-01 19:04:50

  @Solla-topee 

 

Ok. Still wating for the new release in Google Play

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#9
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Area Intrusion
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