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Share
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2022-08-31 21:34:06 - last edited 2022-09-01 00:47:00
Model: Tapo C200  
Hardware Version:
Firmware Version:

How come my sister in another home, can't still monitor our cctv even if I have shared already the Tp link Id?

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Re:Share
2022-09-01 01:26:21

  @Leony-13_ 

 

  • Please confirm your camera is online and you should be able to access live view remotely (when phone is on LTE mobile network or on a different network)
  • You could use up to 2 devices to live view the camera at the same time using the Tapo App or the RTSP. 
  • Please check if you have more than 2 devices were try to stream camera at that time
  • Try to reboot camera on the APP and see if that makes any difference

 

If still the same, can you share a photo of the live page of your sister's phone , does the second phone log in the same TP-Link account used on your phone? Thanks. 

>> Smart Home: Introduction to Common Smart Action Scenarios for Tapo Cameras >> Tapo Camera Day/Night Mode Selection Guide: Best Settings Recommendations for Different Scenarios >> Enhance Your Tapo App Experience: Introduction to Several Practical Features >> Troubleshooting for Tapo Camera's Privacy Mode Automatic Activation
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