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Leony-13_

2022-08-31 21:34:06 - last edited 2022-09-01 00:47:00

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Registered: 2022-08-29

2022-08-31 21:34:06 - last edited 2022-09-01 00:47:00

Model: Tapo C200

Hardware Version:

Firmware Version:

How come my sister in another home, can't still monitor our cctv even if I have shared already the Tp link Id?

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Solla-topee

2022-09-01 01:26:21

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Re:Share

2022-09-01 01:26:21

@Leony-13_

Please confirm your camera is online and you should be able to access live view remotely (when phone is on LTE mobile network or on a different network)
You could use up to 2 devices to live view the camera at the same time using the Tapo App or the RTSP.
Please check if you have more than 2 devices were try to stream camera at that time
Try to reboot camera on the APP and see if that makes any difference

If still the same, can you share a photo of the live page of your sister's phone , does the second phone log in the same TP-Link account used on your phone? Thanks.

>>Landscape Mode - Tapo App for Pad. >>Smart Action 2.0 Explore and meet the next level home automation. >>How to position my TP-Link camera for optimal performance.

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