C310 playback skipping since fw uodate

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C310 playback skipping since fw uodate

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
C310 playback skipping since fw uodate
C310 playback skipping since fw uodate
2022-09-02 15:55:09
Model: Tapo C310  
Hardware Version: V2
Firmware Version: 1.2.5

Hi all, since the recent fw update, playback from sd card has gone haywire. x2 is fine but if I want to fast forward x4, 8 or 16 it skips huge chunks of content, up to 10 minutes of it in a matter of only three or four seconds.

 

Has anyone else experienced this, I can't format the card as I need to back up its contents to my home pc and I'm currently away for a while.

 

Thanks for your time.

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#1
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Re:C310 playback skipping since fw uodate
2022-09-05 02:52:58 - last edited 2022-09-06 03:22:40

 Hello  @md99xx 

Please confirm your Tapo APP and device firmware are both up to date first. 

 

If still the same, can you share a video of the phenomena? May I know what is the model of your phone, and it's Andriod or IOS, what is the Tapo APP version?

Please also share the MAC address of the camera with us via private message. Thanks in advance. 

 

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#2
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Re:C310 playback skipping since fw uodate
2022-09-05 18:21:31

  @Solla-topee 

 

Thank you for replying.

 

Tapo app: android ver 2.9.7

C310 firmware ver: 1.2.5 (updated roughly 1 week ago)

Phone: Xiaomi Poco X3

 

Here is a link to a small clip of playback timeline fast forwarding at x4 speed, it skips in increments of 3 minutes, before the fw update it skipped in increments of 4 seconds (I think). Now it is impossible to fine search cctv. x8 and x16 fast forward even faster and freeze after a few minutes. Rewinding is also messed up. Everything was fine until the most recent fw uldate, unfortunately I might have to buy a different camera if the problem.persists.

 

I shall forward the cam MAC via pm as requested.

 

Thank you for your time :)

 

 

 

 

 

File:
ezgif-3-f3e2cd4fa4.mp4Download
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#3
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Re:C310 playback skipping since fw uodate
2022-09-06 03:28:05

  @md99xx  Thanks a lot for the video, to better assist with your case, we created a support email TKID220905977 and will escalate your case with our engineers, please check your email inbox. Hope they could help sort it out soon, feel free to let us know how it goes here~

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Re:C310 playback skipping since fw uodate
2022-09-06 06:45:27

  @Solla-topee 

 

Thank you, much appreciated.

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