Tapo C200 Camera random disconnects

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Tapo C200 Camera random disconnects

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Tapo C200 Camera random disconnects
Tapo C200 Camera random disconnects
2022-09-09 12:19:58
Tags: #Connection issues
Model: Tapo C200  
Hardware Version: V2
Firmware Version: 1.1.19

Hola. Mi cámara Tapo C200 pierde la conexión de forma aleatória. Tal vez queda conectada a la red durante 2 horas y luego se desconecta y vuelve a reconectar. Ya descarté que sea un problema de señal ya se encuentra en la misma habitación que el router.

 

Tengo otras cámaras Tapo (2 C100 y 2 C310) y todas funcionan perfecto conectadas a la misma red por WiFi.

 

Podrían ayudarme?

 

Muchas gracias

 

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Google Translate:

 

Hello. My Tapo C200 camera randomly loses connection. Maybe it stays connected to the network for 2 hours and then disconnects and reconnects. I already ruled out that it is a signal problem since it is in the same room as the router.

I have other Tapo cameras (2 C100 and 2 C310) and they all work perfectly connected to the same WiFi network.

Could you help me?

Thank you very much

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Re:Tapo C200 Camera random disconnects
2022-09-13 02:14:42

Hello   @xMandress 

If camera random disconnects, please check if suggestions here helps.

What should I do if my Tapo smart camera keeps losing connection or going Offline?

 

If still the same, can you help provide some information requested there like the Led status of camera or Error in the Tapo APPwhen problem occurs ; the model of router; the log of the camera; frequency of the disconnection

Please also share the MAC address of the camera via private message. 

Btw, when did you purchase the camera or how long the camera has been worked fine before with the same router, do you use any third party software to stream camera besides the Tapo APP? 

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