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Tapo c200 stop save records in cloud.

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Tapo c200 stop save records in cloud.

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

Mszark

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2022-09-22 18:24:14

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Tapo c200 stop save records in cloud.

2022-09-22 18:24:14

Model: Tapo C200

Hardware Version: V2

Firmware Version: 1.1.19

Hello. I have a tapo c200 camera, I have bought tapo care for a year. Saving events to the cloud has stopped working for some time. Firmware and application are up-to-date. I have done a factory reset several times. The in-app notifications work but there are no cloud recordings. It looks a bit like wasted money buying tapo care. What may be the problem?

1 Reply

Solla-topee

2022-09-23 02:12:04

Posts: 11386

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Re:Tapo c200 stop save records in cloud.

2022-09-23 02:12:04

Hello @Mszark

Thank you for the feedback. We will try our best to assist with your case and here are some tips that you could try:

Ensure Tapo APP and camera firmware are both up to date.
Confirm the camera has been added in Tapo Care or Tapo care Free trial is enabled
If still the same, can you share a photo of the phenomena, and share the MAC address of your camera via PM, thank you.

Share Your Pet Story, Win Free Tapo Care. Smart Action 2.0 Explore and meet the next level home automation.

Mszark

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2022-09-22 18:24:14

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Registered: 2022-09-22

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Tapo c200 stop save records in cloud.

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