Playback from Tapo C210 jumping

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Playback from Tapo C210 jumping

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Mccabe2001

2022-09-26 19:05:53

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Registered: 2022-09-26

Playback from Tapo C210 jumping

2022-09-26 19:05:53

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Model: Tapo C210

Hardware Version: V1

Firmware Version: 1.1.21

Hi, i've had my C210 camera running perfectly for a long while now, absolutely no issues, until recently last update, update shows as 1st September, but I think my playback jumping issues actually started more around 10th September?

But now only on playback the video can be OK for 10seconds then jumps 3-or-4 seconds, then catches up, then jumps again, very annoying.

Rebooted the camera a couple of times but still jumping on playback (live image is always good)

App shows as version 2.9.14, on EMUI12

Any help would be much appreciated

1 Reply

Solla-topee

2022-09-27 01:52:09 - last edited 2022-09-27 06:37:28

Posts: 13336

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Registered: 2020-05-19

Re:Playback from Tapo C210 jumping

2022-09-27 01:52:09 - last edited 2022-09-27 06:37:28

Hello @Mccabe2001

Please confirm the Tapo APP is up-to-date.

If still the same, may I have a video shared link showing the problem?

May I know the model of your phone as well, thank you.

To better assist with your case , we will also create a support email TKID220930964, you could also attach the video there in the support email directly. Thanks!

>>Landscape Mode - Tapo App for Pad. >>Smart Action 2.0 Explore and meet the next level home automation. >>How to position my TP-Link camera for optimal performance.

Playback from Tapo C210 jumping

Playback from Tapo C210 jumping

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