This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.since update the firmware come out this issue! totally cannot play back now. only black screen.
Hello @Lynn1989
Thank you for the feedback, if you can not view playback
1. Force close the Tapo APP on your first phone (in case the app is still running on the background)
2. Reboot Tapo camera . In Camera Live view> tap the ' Wheel' icon on the right top and go to Camera Settings> reboot camera
Or Factory reset the camera and reinstall the camera in the app.
3. Make sure the device camera and Tapo APP are both up to date
4. Make sure SD card status is good, and you can view SD card contents on the computer first.
If still the same, may I know the model of your phone and its OS version, and Tapo APP version?
Please help collect the log of camera How to Get the Log of Tapo Camera
Please share the MAC address of camera with us via PM, thank you.
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