Camera Keeps Freezing
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Each time my camera detects motion, the camera seems to freeze after a minute or so and then I have to refresh the screen. Is anyone else having this issue please? I am not sure whether it is the camera or whether it is the Smart Tablet I am using for viewing.
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Hi @Faz.1
Sorry for the late reply, can you share a video clip if you are still with the trouble.
Please ensure camera receives strong Wifi signal as FAQ here
Try to connect phone to the Home Wifi network or a different network like mobile data or cafe Wifi, does the same happens under the home IWif network.
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I m also facing the same problem I fix camera yesterday in my home but it freezing and stuck lot of time and it take too much time to lode and play agai again i have refreshing please let me know what to do
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Hi,
In this case, please help confirm the following information.
1. The model number, firmware, and hardware version of the camera. Ensure the firmware of the camera is up to date.
2. The model number and OS version of your phone, and update the Tapo app's version if it's not the latest one.
3. Do you have a problem when your phone connects to the same router's Wi-Fi as the Tapo Camera? What's the model number of the router? How much bandwidth from the ISP?
4. Please ensure the camera receives a strong Wi-Fi signal as FAQ here. If the Wi-Fi signal is not strong, move the camera or router closer.
Step2 Ensure Tapo smart device is receiving a Good Wi-Fi signal by checking RSSI (Received Signal Strength Indicator)
Best Regards
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