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Cannot connect to wifi and pair

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Cannot connect to wifi and pair

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Cannot connect to wifi and pair
Cannot connect to wifi and pair
2023-01-19 21:35:27
Model: Tapo C100  
Hardware Version: V2
Firmware Version:

Hi,

 

I have tried maybe ten times to get my camera working but it always either fails to connect to wifi (saying wrong password although I'm 100% sure it is correct) or then it fails to pair (I have managed only 2 times this far, rest of my 10 trials have ended with "wrong password"). I also tried with another phone and wifi once, but not succeded with those either. 

 

I have TP link 4g router and iPhone XR. Any suggestion what to do?

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#1
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5 Reply
Re:Cannot connect to wifi and pair
2023-02-03 02:03:53

Hello  @Kasa65 

Sorry for the delayed reply, may I know were you able to setup the tapo camera at last? If the camera is still with you, you can try some tips here

Case 4 Error Code"Pairing failed" or "Failed to receive an IP address".

For wireless security : WPA/WPA2(AES) is recommended 

For Wi-Fi band: 2.4Ghz Wi-Fi

If the issue persists, may I know the Led status on camera, is it Green/ Blinking green or Red on the camera. 

You may also try to connect the camera to a Guest Wi-Fi network or mobile hotspot Wifi and see if that makes any difference. 

>> What to do if the Detection feature is not working on the TP-Link Camera. >> Enhance Video Clarity: Troubleshooting Tips for Improving Camera Video Quality. >> General questions about the TP-Link camera's Pan & Tilt feature.
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#2
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Re:Cannot connect to wifi and pair
2023-02-27 20:03:37

  @Solla-topee I have same  issue and have tried as suggested above. Light blinks red/green. How can I correct this please as I am unable to use. Considering returning 😫

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#3
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Re:Cannot connect to wifi and pair
2023-02-27 20:04:40
How did you fix this issue as having same problem
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#4
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Re:Cannot connect to wifi and pair
2023-02-27 20:09:54

  @Kasa65 I don't remember anymore smiley. I guess I just kept trying and then it started to work.

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#5
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Re:Cannot connect to wifi and pair
2023-02-28 02:09:59

  Hi @Sarahlh 

You can try some tips as troubleshooting FAQ below, then Start a New Thread for your camera with case details so other forum user or moderator can take a closer look at it~

What should I do if I fail to configure Tapo Camera?

 

>> What to do if the Detection feature is not working on the TP-Link Camera. >> Enhance Video Clarity: Troubleshooting Tips for Improving Camera Video Quality. >> General questions about the TP-Link camera's Pan & Tilt feature.
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#6
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