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Thumbnails missing from playback following December 2022 Firmware/software update.

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Thumbnails missing from playback following December 2022 Firmware/software update.

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

Oldiwan4pjt

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2023-02-08 13:22:14

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Registered: 2023-02-08

Thumbnails missing from playback following December 2022 Firmware/software update.

2023-02-08 13:22:14

Model: Tapo C310

Hardware Version: V2

Firmware Version: 1.3.0

Since an update to firmware/software in late December 2022 I am unable to see any thumbnail pictures for activationsin playback mode. Memory thumbnails are still visible for any recordings that are kept. How can I restore thumbnails in playback mode?

I have tried resetting the camera from the Tapo app but this did not change the firmware version.

3 Reply

Solla-topee

2023-02-10 02:20:38

Posts: 11892

Helpful: 1940

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Registered: 2020-05-19

Re:Thumbnails missing from playback following December 2022 Firmware/software update.

2023-02-10 02:20:38

Hello @Oldiwan4pjt

Please also confirm your Tapo APP is up-to-date

Try to force close the app and restart tapo app.

Can you share a picture for the Playback area to help learn what happened, can I know the model of your phone, the OS version, the tapo app version as well, thanks!

Share Your Pet Story, Win Free Tapo Care. Smart Action 2.0 Explore and meet the next level home automation.

Oldiwan4pjt

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2023-02-10 19:08:39

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Re:Thumbnails missing from playback following December 2022 Firmware/software update.

2023-02-10 19:08:39

@Oldiwan4pjt Hi Solla-topee, Thank you for your reply.

Tapo app version 2.12.705 which appears to be latest available from the Play store.

Force closing and restarting the app didn't make any difference.

Playback screenshot

Phone is Honor 9 Lite model LLD-L31

Android version 9

Solla-topee

2023-02-13 11:30:09

Posts: 11892

Helpful: 1940

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Registered: 2020-05-19

Re:Thumbnails missing from playback following December 2022 Firmware/software update.

2023-02-13 11:30:09

@Oldiwan4pjt

Thank you for the reply. To further assist with this case, a specialist would like to follow up your case via email, ticket ID TKID230221379, please check your inbox later and confirm. If there is any additional information, you can update here or reply to the email directly.

Share Your Pet Story, Win Free Tapo Care. Smart Action 2.0 Explore and meet the next level home automation.

Oldiwan4pjt

LV1

2023-02-08 13:22:14

Posts: 4

Helpful: 0

Solutions: 0

Stories: 0

Registered: 2023-02-08

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Thumbnails missing from playback following December 2022 Firmware/software update.

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