KASA INDOOR CAMERA CLOSES THE APP AUTOMATICALY
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HI! I use my indoor camera as baby monitor. At nights, after a few hours, the app closes automatically.
I have seen a message that says "do you want to keep watching" or something like that, but i can't tell if it's everytime because most of the times i see it too late, when it's already closed.
is there any setup i can do to avoid the app from closing?
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Hello @mscorner
For continuous streaming, please try to stream in the local network, please connect your mobile device to the same Wi-Fi network that the camera connects to. Here is an FAQ: Can I watch the live video of Kasa camera continuously?
It is recommended to use only 1 mobile device a time for continuous streaming.
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@Solla-topee thank you for the advice. i only have one wifi in home so i dont believe that's the issue, and we also only use 1 phone at night with the camera.
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UPDATE - 02/09/2023. I am at home, therefore i am connected to the same network, less than an hour after starting the live video, the message pops asking "do you want to continue watching live video".
If you are promoting this device in amazon as BABY MONITOR, it doesn't make sense it asks you if you want to keep watching, OF COURSE i want to.
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Hello @mscorner
Thank you for more case details.
Can you turn off the mobile data and only use the Wifi network, confirm there is only one phone is streaming in the local network.
Please check my PM and help collect the APP log when issue occurs again，this helps the engineer to look into it, thank you
Meanwhile, please share the MAC address of cam via PM, and attach a photo of the message with time point, thank you!
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