This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.The new tapo C200 I just buy today.
The error capture screen is below. I confirmed password is correct and internet is worked well. I confirm my wifi is not WPA3-Only as well (See picture below)
Hi,
You can refer to the following tips to troubleshoot.
1. Reset the camera to factory default settings.
https://www.tp-link.com/support/faq/2705/
2. Move the camera close to the router and try to reconfigure it. If the same issue happens:
a. Ensure your phone and the camera are connected to the router's 2.4G Wi-Fi rather than 5G.
b. Try to configure the camera with another phone.
c. Change the Wi-Fi name and password to another one if they include special characters, such as @, &, etc.
d. Change the 2.4G wireless channel.
e. Connect the phone and camera to the 2.4G guest network for a test.
f. If the camera is connected to a range extender, try to connect it to the router's Wi-Fi network.
Best Regards
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