Tapo Wifi Not Showing on my device for pairing

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Tapo Wifi Not Showing on my device for pairing

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Tapo Wifi Not Showing on my device for pairing
Tapo Wifi Not Showing on my device for pairing
2023-07-25 14:28:04 - last edited 2023-07-26 03:32:02
Tags: #TROUBLESHOOT
Model: Tapo C200  
Hardware Version:
Firmware Version:

Asking for help! Tap_Cam_xxxx not showing when i try i re-setup my camera on my app. I tried all the reboot and reset but still not showing.

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Re:Tapo Wifi Not Showing on my device for pairing
2023-07-26 03:40:47 - last edited 2023-07-26 03:46:24

  @MYG613 

Hi, 
After you power on the Tapo C200, please wait for two minutes and then press and hold on the reset button on the camera for 10s to reset it, then check if the default SSID will appear.

 

If the problem remains, please help confirm the following information.
1. What's the hardware version and MAC address of the Tapo C200? You can send me the MAC address via private message.
2. What's the System LED status on the Tapo C200?
3. Does the System LED change when you press the reset button? If yes, please describe the detailed LED change process.
4. Why do you need to re-set up the camera?

Best Regards

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