Shared camera is offline

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Shared camera is offline

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Shared camera is offline
Shared camera is offline
2023-08-02 22:15:22
Model: Tapo C200  
Hardware Version: V3
Firmware Version: 1.3.4

All cameras that I share show offline. I have tested them and they work on my app but the account I share with, they always show as offline. Rebooting makes no difference. I have tried different models and they are all the same. The share doesn't show online. The share works and shows in the app after I've accepted. I've rebooted the apps after accepting the share. Nothing works.. 

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Re:Shared camera is offline
2023-08-03 07:15:06

  @CMCG 

Hi,
Thank you for the case report, and please help confirm the following information for further analysis.
1. What's the Tapo app version installed on your two phones?
2. What's the model number and OS version of your two phones?
3. Please describe the network diagram in detail. And are the two phones connected to the same Wi-Fi network as the camera?
4. If you have other Tapo devices, such as Tapo plugs, do you have the same issue when sharing them?

Best Regards

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