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Issue with Camera Remote Access over Internet

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Issue with Camera Remote Access over Internet

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

Moho_moho

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2023-08-16 16:50:13 - last edited 2023-08-18 13:52:12

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Registered: 2023-08-16

Issue with Camera Remote Access over Internet

2023-08-16 16:50:13 - last edited 2023-08-18 13:52:12

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Model: Tapo C200

Hardware Version: V3

Firmware Version:

Dear Tapo Support Team,

I hope this letter finds you well. I am writing to bring to your attention an issue I am experiencing with the camera remote access feature on my premium TAPO CARE account.

I have provided some information below that may aid in diagnosing and addressing the problem:

Camera Model: C200

Issue Description: Not able to view the camera remotely over Internet

Steps Taken:

Checking the router's configurations
Updating the firmware to the latest version
checking the camera setting using Tapo App
The live view works when the camera and Android Tapo device are connected to the same WIFI.

Do we have access to IP address of cloud-servers of TP-link for live view? I also suspect that my ISP may block the TP-link cloud server.

I would greatly appreciate it if you could assign a technical support representative to look into this matter and provide me with a solution.

1 Accepted Solution

Solla-topee

2023-08-17 07:21:24 - last edited 2023-08-18 13:52:12

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Registered: 2020-05-19

Re:Issue with Camera Remote Access over Internet-Solution

2023-08-17 07:21:24 - last edited 2023-08-18 13:52:12

@Moho_moho

Hi,
You can try to change the DNS server to 8.8.8.8 and 8.8.4.4 on your router, make sure there are no firewall, access control, or parental control entry for the Tapo C200 on your router, reboot the router, and then check if you can control the camera remotely.

Please help confirm the following information if the problem remains for further analysis.
1. Please describe your network diagram, such as the Internet--wireless router))) Tapo Camera.
What's the model number of the wireless router?

2. You can try to enable a hotspot Wi-Fi on your phone, reset the camera and reconnect it to the hotspot Wi-Fi to check if the camera will work fine.

Best Regards

Share Your Pet Story, Win Free Tapo Care. Smart Action 2.0 Explore and meet the next level home automation.

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Issue with Camera Remote Access over Internet

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