P100 plugs react slow to commands
This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
As mentioned in the title, I have a set of 4 plugs and they all respond to Alexa commands around a minute late, especially when not used for a while. If I were to repeat the commands in a row it seems fine, but if I were to command (voice and/or app) an hour later it would respond slow (if at all.)
This is odd because I have previously purchased a single P100 plug before and it was flawless — still is. They're all connected to the same network and according to the Tapo App all updated to the latest firmware. So what could the issue be?
- Copy Link
- Subscribe
- Bookmark
- Report Inappropriate Content
@EmmetBarry I spent weeks troubleshooting this issue with tp link support. My problem was the same as yours, using p100 hw version 2.0 with Alexa voice commands.
The first command sent could take up to a minute to complete. After the first command getting executed, it seemed to work ok then.
Eventually tp link accepted that there was a problem and agreed to replace. The replacement they sent was also hw version 2.0 and it exhibited the same issue. When I flagged this they told me they had no more hw version 1.2 in stock (that one works)
So they are left with an unhappy customer and I am planning to buy devices from another vendor
- Copy Link
- Report Inappropriate Content
I'll be annoyed if they do not work. I spent time setting them up and trouble shooting. Bad form. Will be moving into a new house soon which we have networked. Need to buy the switch, routers etc for the house. Was hoping to have all one brand, but if this is an issue i will be rethinking that.
Shame as the tapo app is good but the devices are useless if it takes 5 minutes to activate.
- Copy Link
- Report Inappropriate Content
EmmetBarry wrote
Hello,
Was there a resolution.
I have a number of Alexa, godsend and smart life devices active at the moment with no historic or current issues. They worked out of box well and continue to do so.
I received the package OF 4 PLUGS AND 6 BULBS, TAPO, and activated the devices in the TAPO app and then linked to Alexa.
My issue is that it can take up to 5 minutes before the lights/devices activate after an Alexa command. Can be instant after it activates.
I have tried to rename the devices/locations/groups the same on both apps. Deregistered the account.
It is random, sometimes it will be instant and sometimes it will be 5+ minutes.
I really dont want to have to send them back.
Do you use the Alexa App or voice control? Any delay with Tapo App control?
- Copy Link
- Report Inappropriate Content
The delay it turns out is also in the tapo app.
None of my other devices have a delay.
I am getting fibre next week ( supposed to be last week) and so I. Am currently resetting all devices and will set them up again when the fibre is installed and see.
After that they go back
- Copy Link
- Report Inappropriate Content
- Copy Link
- Report Inappropriate Content
New fibre was installed.
Computers and phones hooked up.
All echo devices deregistered and reset. All tapo and other smart devices deregistered and reset.
Reset up the echos. Then the tapo plugs and bulbs on the app. Then connected with echo.
Still the 30s - 2min delay.
Tried one of my other plugs, perfect, tried another brand blub, perfect.
Unless someone comeup with a solution by tomorrow i think i am going to have to return the 6 bulbs, 4 plugs, switches and whatever else from TP link.
Very annoyed as i thought this was a quality brand that should work seemlessly with alexa.
Any last minute ideas
- Copy Link
- Report Inappropriate Content
It looks like this issue needs targeted further debugging, if you're still willing to try, let me know your contact email via private message and we'll assist in submitting this case to a support engineer for review.
- Copy Link
- Report Inappropriate Content
- Copy Link
- Report Inappropriate Content
I have decided to return the devices. I bought another brand of plug and of lights. Both work flawlessly. I would suggest that perhaps the fact that the app makes you add the devices to a group confuses alexa. Just let the user add the device to the app and sort the group out in Alexa. This is how the other devices operate and they all work.
There should be no debugging really. Either they work or they don't
I have decided to keep my other TP link devices that i bought at the same time for now until i move in the new house and open them to use. I will give them a chance and see.
- Copy Link
- Report Inappropriate Content
@EmmetBarry What brand and model do you recommend? I may purchase this also since TP link does not work for me.
- Copy Link
- Report Inappropriate Content
Information
Helpful: 1
Views: 2037
Replies: 22
Voters 1
