I cannot connect the Tapo C420 camera to the Tapo H200 hub.

I cannot connect the Tapo C420 camera to the Tapo H200 hub.

I cannot connect the Tapo C420 camera to the Tapo H200 hub.
I cannot connect the Tapo C420 camera to the Tapo H200 hub.
2023-09-07 13:08:12 - last edited 2023-09-08 09:05:33
Tags: #Installation
Model: Tapo C420S2   Tapo H200  
Hardware Version:
Firmware Version:

I have a problem. I cannot connect the Tapo C420 camera to the Tapo H200 hub. My router is tp-link TL-MR6400. The router is not connected to the internet. I am trying to pair devices in a mobile app. All devices purchased in Ireland

The hub sees the camera, offers to connect it, but does not connect it. 

I rebooted all devices many times. I reset it to factory settings many times but nothing helps.

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#1
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5 Reply
Re:I cannot connect the Tapo C420 camera to the Tapo H200 hub.
2023-09-08 11:52:44

  @AK76 

Hi,
The Tapo C420 is unable to connect to the H200 when it's not connected to the internet. It's suggested to set up your router to work and then start to use the Tapo C420 and H200.

Best Regards

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#2
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Re:I cannot connect the Tapo C420 camera to the Tapo H200 hub.
2023-09-13 19:39:06

  @Solla-topee 

 

I also noticed that I cannot get any notifications from C420 if internet does not work. Is it really so that ALL works ONLY if internet is available? It would be dangerous if all can be silenced by cutting isp line first, also in-house alarms.

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#3
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Re:I cannot connect the Tapo C420 camera to the Tapo H200 hub.
2023-09-14 08:41:07

  @Horch 

Hi,
The Tapo Cam and Tapo Hub are network devices and require internet access to work normally. If your router is offline and they are disconnected from the internet, some features will no longer work, such as the Notification and remote control, but the features that do not require the internet can still work, such as local control and recording video to the SD card.

Best Regards

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#4
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Re:I cannot connect the Tapo C420 camera to the Tapo H200 hub.
a week ago

  @Solla-topee i have a set it C420S2 all seems well hub is fine and cameras work. Hub sees them but hey simply don't connect. Restart/reset don't make a difference. Please help asap. Thank you

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#5
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Re:I cannot connect the Tapo C420 camera to the Tapo H200 hub.
a week ago

  @Quintessential 

Hi,
Please help confirm the following information for your case.
1. Please send me(@Solla-topee) the MAC addresses of the Tapo H200 and the camera Tapo C420 via a private message.

2. Please confirm the LED status on the Tapo H200 and camera.

 

3. Is the hub Tapo H200 connected to your router via Wi-Fi or cable? Do you have internet when connecting to your router?

 

Best Regards

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#6
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