No fluid from tank to mop

No fluid from tank to mop

No fluid from tank to mop
No fluid from tank to mop
2023-09-17 06:37:43 - last edited 2023-11-20 06:11:25
Model: Tapo RV30  
Hardware Version:
Firmware Version:

So all was well with the RV30C Mop for about a week.

Then the fluid started to not be released when cleaning.

If I removed the mop whilst cleaning an reinstalled then it would work.

I cleaned the contacts.

Cleaned fluid chamber.

Reset the device.

Now it just does not work at all.

3 weeks old.

 

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#1
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1 Accepted Solution
Re:No fluid from tank to mop-Solution
2023-11-20 06:11:12 - last edited 2024-04-15 09:42:10

Check the tips here if the Tapo robot vacuum is not dispensing water during the mopping process. 

Tapo Robot Vacuum: Water Not Dispensing When Mopping

Landscape Mode - Tapo App for PadShare Your Pet Story. Win Free Tapo Care!Smart Action 2.0 Explore and meet the next level home automation.
Recommended Solution
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#5
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14 Reply
Re:No fluid from tank to mop
2023-09-19 06:40:25

  @stxtmxn 

 

Can you share the pictures of the contacts on both the water tank and the robot vacuum itself?

 

Please send the Mac address and SN number of your device to me via private message, we would like to look into this problem.

Landscape Mode - Tapo App for PadShare Your Pet Story. Win Free Tapo Care!Smart Action 2.0 Explore and meet the next level home automation.
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#2
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Re:No fluid from tank to mop
2023-09-25 07:56:56

  @stxtmxn  Please resend the picture in this post, as there haven't been any new replies besides mine.

Landscape Mode - Tapo App for PadShare Your Pet Story. Win Free Tapo Care!Smart Action 2.0 Explore and meet the next level home automation.
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#3
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Re:No fluid from tank to mop
2023-11-19 13:48:49

  @stxtmxn the same thing has just happened to me... every is nice and clean and contacts are dry with no visual issues. Changing water and switched off and on but no water comes out in mopping mode or when I try spot clean with max water...

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#4
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Re:No fluid from tank to mop-Solution
2023-11-20 06:11:12 - last edited 2024-04-15 09:42:10

Check the tips here if the Tapo robot vacuum is not dispensing water during the mopping process. 

Tapo Robot Vacuum: Water Not Dispensing When Mopping

Landscape Mode - Tapo App for PadShare Your Pet Story. Win Free Tapo Care!Smart Action 2.0 Explore and meet the next level home automation.
Recommended Solution
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#5
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Re:No fluid from tank to mop
2023-11-20 20:08:46

 
 

 

@Wayne-TP thanks... just tried all of those steps and no difference I'm afraid.. all contacts look good

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#6
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Re:No fluid from tank to mop
2023-11-21 07:48:34

  @PaulKnox 

 

In this case, I would highly recommend contacting the local TP-Link support for inspection and device maintenance service.  

 

Tips: To save time and facilitate effective communication, it's recommended to inform customer service in advance about the troubleshooting steps you've already taken. You can also provide the link to the Recommended Solution in this post for their reference.

Landscape Mode - Tapo App for PadShare Your Pet Story. Win Free Tapo Care!Smart Action 2.0 Explore and meet the next level home automation.
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#7
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Re:No fluid from tank to mop
2024-03-03 06:19:04

  @stxtmxn  hi, did you have any luck with this. I got mine replaced due to the same issue ans the new one is doing it within a week :( it's a shame it's brilliant when it's working!! 

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#8
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Re:No fluid from tank to mop
2024-03-03 08:43:11

  @Robotvac10 I did also get mine replaced. New one has been working great for about 6 months

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#9
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Re:No fluid from tank to mop
2024-03-04 20:13:55

  @Robotvac10 yeah got a replacement water tank in the end and that's fixed the issue so far... that was about a month ago and no issues so far!

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#10
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Re:No fluid from tank to mop
2024-03-29 02:08:28

  @stxtmxn my machine having same issue with you. crying

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#11
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