Tapo c310 area detection stopped working after update

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Tapo c310 area detection stopped working after update

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Tapo c310 area detection stopped working after update
Tapo c310 area detection stopped working after update
2023-11-03 10:27:54 - last edited 2023-12-18 07:44:34
Model: Tapo C310  
Hardware Version: V2
Firmware Version: 1.3.7

Tapo c310 area intrusion detection

Stopped working after update when trying tapo care storage.

The camera downloaded an update.

And suddenly area detection doensnt work anymore.

 

This was just the handy detection, because person detection and line crossing generate too mich detections.

I just want my area detection for front doors and such.

 

Can you give me a solution so that area intrusion detection will work again.

 

Thanks in advance

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#1
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1 Accepted Solution
Re:Tapo c310 area detection stopped working after update-Solution
2023-12-15 09:57:29 - last edited 2023-12-18 07:44:34

  @Solla-topee 

 

Hi Solla

 

I have reset the camera with the reset button in the camera. And now area intrusion detection works again. Thks for your other tips.

 

Recommended Solution
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Re:Tapo c310 area detection stopped working after update
2023-11-06 07:42:41

  @Aliasz 

Hi,
On the Tapo app>camera's Device Settings>Detection>Area Intrusion Detection page, please check if the camera's activity zone is set correctly. 
You can go to the Tapo app>Cameras tab, tap the Play icon on the Tapo C310, tap Manage on it once the camera plays, then go to the Area Intrusion Detection page to ensure the camera's Live View and activity zone are up-to-date.

 

On the Area Intrusion Detection>Schedule page, please ensure this feature is turned on during the time you want.

 

Please send me the MAC address of your camera via private message if the settings are correct.

 

Best Regards

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Re:Tapo c310 area detection stopped working after update
2023-11-09 13:19:53

  @Solla-topee 

 

Hi im sorry i rather not give my mac adress on this website.

 

So here are the screenshots:

All the settings are good for area intrusion

Detection and it all worked fine

before i tried the tapo care trial

It did needed too do an update, and after that update area intrusion detection stopped working.

 

 

I have read that more clients had this problem. On this forum.

And the where given a link with too a software update

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Re:Tapo c310 area detection stopped working after update
2023-11-10 06:53:51

  @Aliasz 

Hi,
Can you describe the usage scenario you want to achieve? 
On the Detection & Alerts page, I see that AI Detection(including Person Detection) and Line-Crossing Detection are turned on, which means if a person moves in front of the camera, you will receive person-detected notifications.
Best Regards

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Re:Tapo c310 area detection stopped working after update
2023-11-13 12:44:13

  @Solla-topee 

 

Yes line detection is a bit like area detection.

Allthough generates too much clips.

I use that on on because area detection doesnt work

Anymore.

Person detection is on because there are people

That dont live in the neighbourhood.

 

I think reseting the camera might resolve it.

So it defaults back too default firmware.

And maybe area intrusion will then work.

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#5
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Re:Tapo c310 area detection stopped working after update
2023-11-13 13:04:17

  @Aliasz 

Hi, I have just recently purchased a C310 and its firmware it says is up-to-date. I have found that the area detection feature just does not work. I have narrowd it down to a s small an area as possible where there are no moving objects but it still records any movement/person in any area of the screen.

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#6
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Re:Tapo c310 area detection stopped working after update
2023-11-15 06:50:54

Hi  @Aliasz 
Reset the camera to default settings and reconfigure it may be useless for this issue. Please turn off the AI Detection and Line-Crossing Detection feature on your Tapo app, ensure the notification for the Area Intrusion Detection is turned on, then try to enter the activity zone you set for the Area Intrusion Detection, record the time and date when you enter the activity zone, and check if you can receive the relevant notification on your phone or on the Tapo app>Home page>Message page.
If not, please send me the recorded time, date, and your time zone for analysis.

 

@Regal  On the camera's Device Settings>Detection page, did you enable the Area Intrusion Detection only? Can you send me a picture of the camera's Detection page?

 

Best Regards

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#7
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Re:Tapo c310 area detection stopped working after update-Solution
2023-12-15 09:57:29 - last edited 2023-12-18 07:44:34

  @Solla-topee 

 

Hi Solla

 

I have reset the camera with the reset button in the camera. And now area intrusion detection works again. Thks for your other tips.

 

Recommended Solution
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#8
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Re:Tapo c310 area detection stopped working after update
2023-12-18 07:44:28

  @Aliasz 

Hi,
Glad to hear that you have solved the issue, and thank you very much for the solution sharing.
Best Regards

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