Playback - delete option missing

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

Playback - delete option missing

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Playback - delete option missing
Playback - delete option missing
2023-11-26 12:53:52 - last edited 2023-11-27 11:10:55
Model: Tapo C520WS  
Hardware Version: V1
Firmware Version: 1.2.5

Hello,
under Playback I can see all recorded movies, but I cannot delete them. I only have the option to download.
Why is the delete button missing?

  1      
  1      
#1
Options
1 Accepted Solution
Re:Playback - delete option missing-Solution
2023-11-27 09:22:30 - last edited 2023-11-27 11:10:55

  @Peterzz 

Hi,
On the camera's Playback & Download>Playback page, if you have subscribed to the Tapo Care service, you can see the cloud video clips after selecting the cloud icon and you can download or remove the video clips.
If you have inserted a microSD card into the camera and select the SD card icon on the Playback page, the video recordings stored in the SD card can be downloaded only and can't be deleted on the Playback page. To delete the video recordings stored in the SD card, you can go to the camera's Device Settings>Storage and Recording>microSD card page to format the SD card.

Best Regards

Recommended Solution
  0  
  0  
#2
Options
3 Reply
Re:Playback - delete option missing-Solution
2023-11-27 09:22:30 - last edited 2023-11-27 11:10:55

  @Peterzz 

Hi,
On the camera's Playback & Download>Playback page, if you have subscribed to the Tapo Care service, you can see the cloud video clips after selecting the cloud icon and you can download or remove the video clips.
If you have inserted a microSD card into the camera and select the SD card icon on the Playback page, the video recordings stored in the SD card can be downloaded only and can't be deleted on the Playback page. To delete the video recordings stored in the SD card, you can go to the camera's Device Settings>Storage and Recording>microSD card page to format the SD card.

Best Regards

Recommended Solution
  0  
  0  
#2
Options
Re:Playback - delete option missing
2023-11-27 11:11:18
Ok, thx.
  0  
  0  
#3
Options
Re:Playback - delete option missing
2023-11-28 02:27:16

  @Peterzz  You are welcome! smiley

  0  
  0  
#4
Options