Camara

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Camara

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Camara

Iusta

2023-11-27 12:03:13

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Registered: 2023-11-27

Camara

2023-11-27 12:03:13

Model: Tapo C500

Hardware Version:

Firmware Version:

Hace una semana, compramos la camara.

En casa, con el wifi, perfecto.

Al salir fuera, con los datos móviles, no podemos ver nafa de la camara.

Por favor, atudenos

1 Reply

Solla-topee

2023-11-28 08:06:06

Posts: 13109

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Registered: 2020-05-19

Re:Camara

2023-11-28 08:06:06

@Iusta

Hi,
If the problem is that the camera shows the offline status on the Tapo app when you are using the mobile data on your phone, please help confirm the following information.

1. Please send me the MAC address of the camera. You can find its MAC address on the Tapo app>camera's Device Settings>Device Info page.
2. Is the camera connected to your router's Wi-Fi directly? Are the time and date correct on the camera's Live View page?
3. You can try to change the DNS server(change to 8.8.8.8 and 8.8.4.4) and disable the special settings, such as firewall, access control, etc., on your router.

If you have another issue, please describe it in detail for further help.

Best Regards

>>Landscape Mode - Tapo App for Pad. >>Smart Action 2.0 Explore and meet the next level home automation. >>How to position my TP-Link camera for optimal performance.

Camara

Camara

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