UNABLE TO VIEW TODAY RECORDING IN TAPO CLOUD STORAGE
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Cloud recording not listed in Tapo App for todays date. Already done reboot and also reset the Tapo C210 but the problem still exist.
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@syaf
Hi,
Thank you very much for the detailed information and pictures.
The tech team was made aware of your issue, and they will likely reach out to you via email to collect the app log and continue the troubleshooting. Please check your email box and confirm.
Best Regards
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Hi @Solla-topee ,
Kindly be informed the issue already resolved. I noticed that cloud recording not showing after turn on Camera Account in Advance Setting.
Hence, I reset again the Tapo C210 and not create the new Camera Account. Then the cloud recording working again.
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Hi,
Thank you for the case sharing. Generally, the Tapo Care, SD card, and RTSP stream can't work simultaneously. If your camera has inserted an SD card and viewed via RTSP stream, the Tapo Care may not work.
Best Regards
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