No records without wifi ! ?

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No records without wifi ! ?

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
No records without wifi ! ?
No records without wifi ! ?
2023-12-28 11:53:44

Hello I just bought 3 Tapo cameras, c310, c320ws and c520ws, but I have a problem with all 3, they don't record when the wifi is down!. My wifi is closed at night between midnight and 8 am the next morning, and during that period they record nothing on the sd cards Why? all 3 cameras are equipped with 64 GB SD cards, and when wifi is running during the day, they record fine and without problems, but not when wifi is down, why not? and how do I get them to record on the sd cards without wifi?

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Re:No records without wifi ! ?
2023-12-29 08:41:47

  @OleRas 

Hi, 
The problem may be related to your camera's settings. Here we take the Tapo C520WS as an example, please help confirm the following information.
1. Please go to the camera's Device Settings>Detection page and send me a picture of this page. Then send me a picture of the activity zone and confirm the sensitivity you have set for the enabled detection types.

2. Please go to the Storage & Recordings page, send me a picture of it, and send me a picture of the Recording Schedule page. Is the Loop Recording feature enabled on the microSD card page?

3. Would you please move within the activity zone when the router has no internet access, ensure there are motions to trigger the camera to record videos.

Best Regards

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