Tapo c325WB lost in app after power outage

Tapo c325WB lost in app after power outage

Tapo c325WB lost in app after power outage
Tapo c325WB lost in app after power outage
2023-12-31 13:06:58
Model: Tapo C325WB  
Hardware Version:
Firmware Version:

Hi

 

After power outage camera has lost in app. We have added fixed IP for the camera, put it seems not helping. Is static external IP also needed?

 

Thank you!

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#1
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6 Reply
Re:Tapo c325WB lost in app after power outage
2024-01-02 11:32:46

  @an4re 

Hi,
Thank you for the case report, and please help confirm the following information about the issue.
1. Please send me the MAC address of the camera via a private message.
2. What's the TP-Link ID(email address) you used to log in to the Tapo app? You can also send it to me via a private message.
3. Confirm the LED status on the camera.
Best Regards

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#2
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Re:Tapo c325WB lost in app after power outage
2024-01-03 06:24:08

  @an4re 

Hi,
Thank you for your information via the private message, and it seems your problem is solved already. If so, you can enjoy your camera.smiley
Best Regards

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#3
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Re:Tapo c325WB lost in app after power outage
2024-01-03 06:51:50

  @Solla-topee 

We added camera again, it's good as long as next power outage happens.

Our problem is that it's not connecting back. We need to add it again every time

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#4
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Re:Tapo c325WB lost in app after power outage
2024-01-04 11:11:35

  @an4re 

Hi,
You can try to reboot the router if the problem happens again, when the router is working, reboot the camera and check if the camera will work fine.

 

Please help confirm the following information if the problem remains for further analysis.
1.  Send me the MAC address of your camera via a private message.
2. Check the LED status on the camera when the camera is lost in the Tapo app after a power outage.
3. Confirm the model number of your router.

 

Best Regards 

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#5
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Re:Tapo c325WB lost in app after power outage
2024-01-09 11:10:35

  @Solla-topee 

Router what we are using is Zyxel LTE3301-Plus.

 

We organized a power cut. We took out router and then camera. We put back router first and then camera and it was ok this time. Camera worked ok after boot up.
Lets hope it's ok now

 

Thank you!smiley

 

It would be cool if we could backup camera setings on localy.
We had to configure camera many times, and it would have been nice to use backup.

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#6
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Re:Tapo c325WB lost in app after power outage
2024-01-10 07:07:03

  @an4re 

Hi,
Thank you for your feedback here, while we don't have any specific details that I can share about whether the feature to backup camera settings locally can come to the product or when it might, I'll log the feature request and pass it along to the team to evaluate.
Best Regards

 

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#7
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