H100 hub losing network connection

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H100 hub losing network connection

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19 Reply
Re:H100 hub losing network connection
2024-01-29 19:10:25

  @Wayne-TP 

 

Wayne-TP wrote

  @vwrnurbyebet @sanhersa 

 

Do you use any other third-party software/services to manage Tapo devices? For example, the Home Assistant?

 

Tapo H100 supports local support on the latest firmware version. Please check how many of your automation rules are adapted to the Local Smart, which can be run locally without Internet access. The local smart entries will be marked with a  Kasa or  Tapo logo.

 

E.g.

Hello. I'm using the Tapo app. 
I don't have automations yet. Connectivity is lost and recovered each 10 seconds aprox. It's not only visible in the hub led (blue and orange), but it's noticeable when you try to ring or update settings. 

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#12
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Re:H100 hub losing network connection
2024-01-30 07:15:35

  @vwrnurbyebet @sanhersa 

To assist with this case, a specialist will contact you through email, please check your inbox later for follow-up.

 

@adamdsm  A support ticket has been sent to your email that linked with your TP-Link community account, you may check the inbox for follow-up. If you use a different email address, you may send me the new address via private address.

 

 

Landscape Mode - Tapo App for PadShare Your Pet Story. Win Free Tapo Care!Smart Action 2.0 Explore and meet the next level home automation.
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#13
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Re:H100 hub losing network connection
2024-01-30 17:20:40

My hub appears to have started working correctly after the firmware updated successfuly to 

1.5.5 Build 240105 Rel.192438.

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#14
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Re:H100 hub losing network connection
2024-01-30 17:22:18

  @Gary3 That's good to hear, can you advise how you were able to get the firmware transferred to the hub? It won't hold a stable connection long enough for me to download via the Tapo app!

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#15
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Re:H100 hub losing network connection
2024-01-30 17:39:09

  @adamdsm at post #3 I was asked for the Mac address of the hub so I believe there may have been a targeted firmware fix sent to it. Maybe it was a smaller size which enabled update between network disconnections? It had been turned off for over 2 days before I tried it.

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#16
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Re:H100 hub losing network connection
2024-01-30 20:46:06

  @Gary3 @Wayne-TP 

 

this is the same firmware I have installed 1.5.5 Build 240105 Rel.192438. And I have the issue. Could be they modified or released a fix?

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#17
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Re:H100 hub losing network connection
2024-01-30 22:59:56
Hi, I'm having the exact same issue despite being on the latest firmware is there any assistance that can be offered please
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#19
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Re:H100 hub losing network connection
2024-01-30 23:09:12

  @Rlh1994 what's interesting, based on pinging the hubs IP address, it seems to stay connected for about 30 seconds every time, disconnect for 30 (but stay blue solid light), then spend another 8 or so seconds with an orange light before reconnecting. This seems to be very consistent 

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#20
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Re:H100 hub losing network connection
2024-02-06 05:39:34

  @sanhersa 

 

Issue solved. Support team contacted me and a new firmware has been released. 1.5.6 Build 240202 Rel.164142 installed and the hub is working without losing the connection. 
 

many thanks to the tp-link team. 

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#21
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