Camera playback jumping, Tapo C220

Camera playback jumping, Tapo C220

Camera playback jumping, Tapo C220
Camera playback jumping, Tapo C220
2024-02-04 23:11:44
Model: Tapo C220  
Hardware Version: V2
Firmware Version: 1.1.6

Tapo C220 camera montion detection video is smooth live. (Normal and montion tracking)

 

However on playback the video starts, then after about 4 seconds jump forward by 4 or 5 seconds.

then plays another 2 or 3 seconds, then jumps again, making the video recording pretty much useless.

 

can anyone help please?

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#1
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10 Reply
Re:Camera playback jumping, Tapo C220
2024-02-05 08:37:17

  @Jim333 

Hi,
Do you have a problem when watching cloud video clips on the camera's Live View>Playback & Download>Playback>select cloud icon page?
Whether you can watch the camera's live stream without jumping?
Best Regards

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#2
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Re:Camera playback jumping, Tapo C220
2024-02-05 10:25:02

  @Solla-topee 

 

Hi.

 

Yes, when watching the cloud video clips the video 'jumps' and misses out several seconds.

 

Watching live is very smooth.

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#3
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Re:Camera playback jumping, Tapo C220
2024-02-05 10:28:47
All the camera software is up to date. The app is up to date. The phone is an iPhone 12, IOS 17.3.
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#4
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Re:Camera playback jumping, Tapo C220
2024-02-06 08:31:14

  @Jim333 

Hi,
Can you share a cloud video clip with us that shows the problem for further analysis?
Best Regards

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#5
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Re:Camera playback jumping, Tapo C220
2024-02-06 10:10:07

  @Solla-topee 

 

Yes.

See attached.

Thank you.

 

 

File:
2024-02-06.10-04-31.d0768e9b-09e1-4d24-9cc5-d3c6dde60881.mp4Download
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#6
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Re:Camera playback jumping, Tapo C220
2024-02-06 10:43:30

  @Jim333 

Hi,
Thank you for the cooperation.
I have reported the issue to the tech team, and they will likely reach out to you via email to continue troubleshooting your issue. Please check your email box and confirm.
Best Regards

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#7
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Re:Camera playback jumping, Tapo C220
2024-02-06 10:51:08
Thank you.
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#8
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Re:Camera playback jumping, Tapo C220
2024-02-06 11:08:39

  @Jim333 smiley

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#9
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Re:Camera playback jumping, Tapo C220
3 weeks ago

  @Solla-topee any update on this? I'm having the same issue. It's making the camera and tapo care useless

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#10
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Re:Camera playback jumping, Tapo C220
3 weeks ago

  @Dnj 

Hi,
1. Is your model number Tapo C220? Please send me(@Solla-topee) the MAC address of the camera via a private message.
 

2. Can you watch the camera's live stream smooth on the local and remote network?

 

Best Regards

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#11
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Replies: 10

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