TP Link C100 indoor camera not working on 5G
I've had my camera for two years and its been working really well. At that time my wifi frequency was at 2.4Gz. Now it's up to to 5 and the camera no longer works. Is there a fix or is there another TP link camera that will work with a faster wifi frequency. Already updated that app etc etc, nothing seem to work. I use to be able to also switch between the two frequencies, but that is no longer an option. Any suggestions?
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Hi,
The Tapo C100 does not support the 5G Wi-Fi band and can work with the 2.4G Wi-Fi band only. Generally, a Wi-Fi router will provide 2.4G and 5G Wi-Fi bands to ensure all devices can connect.
It's recommended to contact your router support to check if the router can provide a 2.4G band, or you can buy a new router/AP that supports a 2.4G Wi-Fi band for the 2.4G devices to connect.
Best Regards
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Hi,
The Tapo C100 does not support the 5G Wi-Fi band and can work with the 2.4G Wi-Fi band only. Generally, a Wi-Fi router will provide 2.4G and 5G Wi-Fi bands to ensure all devices can connect.
It's recommended to contact your router support to check if the router can provide a 2.4G band, or you can buy a new router/AP that supports a 2.4G Wi-Fi band for the 2.4G devices to connect.
Best Regards
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- Report Inappropriate Content
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