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C210 (maybe others) saved location disappears.

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C210 (maybe others) saved location disappears.

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C210 (maybe others) saved location disappears.
C210 (maybe others) saved location disappears.
2024-03-08 17:08:16
Model: Tapo C210  
Hardware Version: V2
Firmware Version: 1.3.11

Hello,

 

I`m getting in to the Tapo eco system and got few cameras I`m currently using/testing. 

 

I noticed the issue with default location and read on the forum the work around is to add a view point and it would go to the first one by default post tracking ? It seems to work, but what I noticed is the viewpoint just disapers after some time and I have to readd it. I`m not really sure when it disaears or how, but I lot of times, I got back in to the app and the view poitns are empty. Is this a known issues ?Am I supposed to save the view points some how ? 

Any help is really apprecated. 

#1
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6 Reply
Re:C210 (maybe others) saved location disappears.
2024-03-09 15:24:14

This morning, I woke up and one of the cameras is missing the viewpoint, I`m really confused why it disapears. 

#2
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Re:C210 (maybe others) saved location disappears.
2024-03-11 09:12:34

  @stevensh 

Hi,
For the motion tracking feature, the camera position where you enable the motion tracking feature is the default position, usually, the camera will return to the default position automatically after tracking.

 

The viewpoint won't disappear automatically after some time, have you shared your account with other people, such as your family, so that they can log in to the Tapo app to change the settings?

 

Best Regards

#3
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Re:C210 (maybe others) saved location disappears.
2024-03-11 14:42:48

  @Solla-topee 


 

Hello,

 

I havent shared the account as of yet, still testing. 

#4
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Re:C210 (maybe others) saved location disappears.
2024-03-12 11:14:39

  @stevensh 

Hi,
It's recommended to change the password of your TP-Link account and enable the 2FA feature on the Tapo app to protect your account, then check if the viewpoint will always be available.
What can I do if I forget my password of the cloud account?
Making Your Account More Secure: Introducing Two-Step Verification (2FA) for the Tapo App
Best Regards

#5
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Re:C210 (maybe others) saved location disappears.
2024-03-12 11:39:37

  @Solla-topee 

 

are you suggesting some one deletes it ? I have been doing more experiments and it seems that its gui glitching, because if I go back in few times eventually it shows back up. 

#6
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Re:C210 (maybe others) saved location disappears.
2024-03-12 12:01:26

  @stevensh 

Hi,
Changing the password of the TP-Link account and enabling the 2FA feature on the one hand can protect your account, and on the other hand, if the problem remains after the password is changed, we can do further analysis on the Tapo app.

 

From your last report, it seems the problem has nothing to do with the account. I have sent the instructions to you via private message to help collect the app log, and please send it to me for further analysis if the problem happens again.

 

Best Regards
 

#7
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