Hub keeps ringing when camera activates

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Hub keeps ringing when camera activates

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Hub keeps ringing when camera activates
Hub keeps ringing when camera activates
2024-04-06 02:50:09 - last edited 2024-04-10 00:56:06
Model: Tapo C400S2   Tapo H200  
Hardware Version: V1
Firmware Version: 1.3.0

My alarm on my H200 hub keeps ringing once the camera (C400) detects someone. I have gone into the camera setting and turned off "Trigger Hub Alarm". All I want is to get notifications to my phone only, no sounds from the hub.

 

Thank you

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#1
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2 Accepted Solutions
Re:Hub keeps ringing when camera activates-Solution
2024-04-07 10:52:55 - last edited 2024-04-10 00:56:31

  @Thoryperrin 

 

Check if there is any automation rule that might trigger the hub alarm. Have you confirmed whether the alarm is originating from the hub rather than the camera?

 

What's the hardware and firmware version for both devices?

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#2
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Re:Hub keeps ringing when camera activates-Solution
2024-04-07 23:11:37 - last edited 2024-04-10 00:56:06

  @Wayne-TP Hey Wayne. I fixed the issue over the weekend by removing the hub and the camera from app then connecting them again. Now I only get the notification via my phone and the hub dosent continue to ring. HUB Firmware : 1.3.0 Build 20240221 rel.53262. Camera Firmware : 1.2.17.

 

Thank you

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#3
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Re:Hub keeps ringing when camera activates-Solution
2024-04-07 10:52:55 - last edited 2024-04-10 00:56:31

  @Thoryperrin 

 

Check if there is any automation rule that might trigger the hub alarm. Have you confirmed whether the alarm is originating from the hub rather than the camera?

 

What's the hardware and firmware version for both devices?

Landscape Mode - Tapo App for PadShare Your Pet Story. Win Free Tapo Care!Smart Action 2.0 Explore and meet the next level home automation.
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#2
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Re:Hub keeps ringing when camera activates-Solution
2024-04-07 23:11:37 - last edited 2024-04-10 00:56:06

  @Wayne-TP Hey Wayne. I fixed the issue over the weekend by removing the hub and the camera from app then connecting them again. Now I only get the notification via my phone and the hub dosent continue to ring. HUB Firmware : 1.3.0 Build 20240221 rel.53262. Camera Firmware : 1.2.17.

 

Thank you

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#3
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