C100 Frequently disconnected
This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Frequently disconnects with -60db RSSI signal strength..Unable to use camera for surveillance..
- Copy Link
- Subscribe
- Bookmark
- Report Inappropriate Content
Hi,
You can refer to the instructions below to troubleshoot the reported case.
What should I do if my Tapo smart devices keeps losing connection or going Offline?
If the problem remains, please help confirm:
1. The LED status on the camera
2. The test results of the above steps.
3. Does the camera show offline on the Tapo app when it disconnects? Are your phone and the camera connected to the same Wi-Fi?
Best Regards
- Copy Link
- Report Inappropriate Content
- Copy Link
- Report Inappropriate Content
@Reykjavik Tried to reach customer support over chat and phone but that dosen't seem to work for me.
- Copy Link
- Report Inappropriate Content
Hi,
You may try to reset and reconfigure the camera, then check if it will work fine, and it's suggested to move the camera closer to the router if possible.
If the problem remains, you can try to reset the camera, enable a hotspot Wi-Fi on your phone, use a different phone to set up the camera, and connect it to the hotspot Wi-Fi, then check if it will work fine.
Best Regards
- Copy Link
- Report Inappropriate Content
Information
Helpful: 0
Views: 361
Replies: 4
Voters 0
No one has voted for it yet.