i can't reset NC450 in app or via IP address

i can't reset NC450 in app or via IP address

i can't reset NC450 in app or via IP address
i can't reset NC450 in app or via IP address
3 weeks ago
Model: NC450  
Hardware Version:
Firmware Version:

Greetings.
From today I have problems with the tplink app to control 3 nc450 cameras. The app doesn't show me the cameras and asks me for the password. However, when you enter the password, it turns out to be invalid.
I tried to follow the reset instructions but there is something abnormal in the app. It does not work properly.
I deleted app cache and forced quit but nothing.
I reinstalled the app but nothing.
I reset the camera 50 times but nothing.
I can't see my cameras anymore.
The password reset does not happen when you hold down the reset button behind the camera for 5-10 seconds and the user and password admin admin do not work.

Furthermore, I can't connect to the telephone IP from the browser. I tried 4 browsers but the error it gives me is related to certificates:

ERR_SSL_VERSION_OR_CIPHER_MISMATCH

I don't know how to reset the cameras.
I ask for your help.

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Re:i can't reset NC450 in app or via IP address
3 weeks ago

  @StevenBritti 

Hi,

You can refer to the UG to reset the camera, and if pressing the reset button for 5 seconds doesn't work, you can try to press the reset button for 10 seconds.

 

If you have reset the camera successfully, you can refer to the instructions below to configure the camera.

How to set up cloud camera with tpCamera APP

 

If not, you can try to contact your retailer or local support to check if the camera is under warranty.

 

Best Regards

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