Tapo not live when someone unplugs

Tapo not live when someone unplugs

Tapo not live when someone unplugs
Tapo not live when someone unplugs
2024-04-30 06:21:17 - last edited 2024-04-30 06:25:52
Model: Tapo C210  
Hardware Version:
Firmware Version: 1.3.11 build 231117

Hello, does anyone know why is the tapo cant see someone unplug the device? 

 

In the playback, we cant see who unplug (not the adapter, but the one at the back of the tapo) 

 

The c210 has 128gb sd card, enabled the continous recording as well. And to note the router is just besides the tapo camera so there cant be any delays. 

 

It looks like the camera is not real time at all when someone unplugs it cant be seen exactly who did who.

 

Note: my tapo is updated so is my app and tested restart, reboot and even turned off the tapo for many times. 

 

 

Please help

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Re:Tapo not live when someone unplugs
2024-05-06 08:45:23

  @PJz 

Hi,
Usually, the camera will save the video recordings to the SD card in time before the person unplugs the camera if he appears in the camera's activity zone.

 

In this situation, please help confirm the following information for further analysis.
1. The pictures of the camera's Detection and Activity Zone pages.
2. A video showing the person appears within the activity zone but not be recorded on the SD card. You can try to reproduce the issue and then record the video manually on the camera's live view page.

 

Best Regards

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