Camera showing offline only on mobile app but works fine on MacBook!
The camera is working fine when I use it on the app in Macbook. However, it is the only camera that is always showing offline on my mobile app (iphone). Have done the usual - switched phone, router on and off without any result.
Any advice on how to resolve this issue?
Thank you.
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Hi,
To locate the problem, please help confirm the following information.
1. The LED status on the Tapo C310.
2. Please send me(@Solla-topee) the MAC address of the camera via a private message.
3. Is your phone connected to the same Wi-Fi as the camera and disabled mobile data? If not, please have a try, then check if the camera shows offline or online on the phone.
Uninstall the Tapo app on your phone and reinstall the latest Tapo app for a try.
4. Is your Macbook connected to the same Wi-Fi as the camera?
Best Regards
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Hi,
To locate the problem, please help confirm the following information.
1. The LED status on the Tapo C310.
2. Please send me(@Solla-topee) the MAC address of the camera via a private message.
3. Is your phone connected to the same Wi-Fi as the camera and disabled mobile data? If not, please have a try, then check if the camera shows offline or online on the phone.
Uninstall the Tapo app on your phone and reinstall the latest Tapo app for a try.
4. Is your Macbook connected to the same Wi-Fi as the camera?
Best Regards
- Copy Link
- Report Inappropriate Content
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