Tapo C225/C125 Pairing Failed or Video Freeze with Speedport Plus 2 (Greece ISP Cosmote Router)

Tapo C225/C125 Pairing Failed or Video Freeze with Speedport Plus 2 (Greece ISP Cosmote Router)

Tapo C225/C125 Pairing Failed or Video Freeze with Speedport Plus 2 (Greece ISP Cosmote Router)
Tapo C225/C125 Pairing Failed or Video Freeze with Speedport Plus 2 (Greece ISP Cosmote Router)
2024-05-07 08:29:19 - last edited a week ago
Model: Tapo C225   Tapo C125  
Hardware Version:
Firmware Version:

This Article Applies To

Tapo C225 2.0

Tapo C125 1.0

 

Router Model: Speedport Plus 2 provided by Greece ISP Cosmote

 

 

Phenomenon Description

 

Through initial analysis and investigation, we notice there is a compatibility issue between Tapo C225 2.0/Tapo C125 1.0 and the Speedport Plus 2 router provided by Greece ISP Cosmote. The camera is not able to receive an IP address from the router. When trying to set a static IP address for the camera to complete the configuration, there is a problem viewing camera as the IP will still change after some time.

 

  • Tapo C225/C125 unable to connect router (WiFi), error message: "Pairing Failed".
  • Camera live stream freezes quickly after some time and cannot be viewed consistently.

 

 

Solution

 

10/31/2024 Update

 

The production firmware with relevant fixes has been released. If your camera encounters the issue described in this article, please connect the camera to a hotspot WiFi to upgrade the latest firmware. After the upgrade is complete, reset the camera and reconnect to the router.

 

  • Tapo C225 V2.0 - 1.0.11 Build 240826 Rel.62730n
  • Tapo C125 V1.0 - 1.1.12 Build 240604 Rel.64460n

 

 

 

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#1
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3 Reply
Re:Tapo C225/C125 Pairing Failed or Video Freeze with Speedport Plus 2 (Greece ISP Cosmote Router)
2024-08-22 16:57:36
Why is it so difficult to share the solution here and we need to sent a private message? Also, it’s been a few months already. When are you expecting to provide a permanent solution?
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#2
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Re:Tapo C225/C125 Pairing Failed or Video Freeze with Speedport Plus 2 (Greece ISP Cosmote Router)
2024-10-04 14:12:01

  @Wayne-TP could you please DM how to fix this and enable the beta firmware for the camera? I got the speed bird 2 router by cosmote. I've PM you. Thank you! 

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#3
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Re:Tapo C225/C125 Pairing Failed or Video Freeze with Speedport Plus 2 (Greece ISP Cosmote Router)
2024-10-06 20:49:19

  @Wayne-TP i have the problem because of the router of cosmote speedport2 what can i do

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#4
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