Can't connect tapo 310 with ethernet
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Hello.I purchased 3 tapo c310 cameras and i cant connect them via ethernet to my 4g zte router.If i try different router they connect instantly.Wifi instantly too.I can see that they get ip in the zte router settings but app is unable to find them.My laptop connects easily with lan cable so i know that the router works fine.Only the cameras are unable to connect.So what im doing now ?
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Hi,
You may try to factory reset the camera and configure it to connect to the router's Wi-Fi. Once the camera is configured successfully and can be controlled via the Tapo app, you can connect the camera to the router by an ethernet cable, turn off the 2.4G Wi-Fi on your router temporarily, and then check if you can control the camera with the Tapo app.
Best Regards
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Hi,
If you have a problem finding the camera when it connects to the router by an ethernet cable during the configuration process, in the step to looking for the camera on the Tapo app, please ensure your phone connects to the same router's main Wi-Fi network rather than guest network, other Wi-Fi networks, or mobile data.
If the problem remains, please check:
1) The LED status on the camera when configuring it.
2) Can your phone ping the camera's IP address successfully?
Best Regards
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Hi,
You may try to factory reset the camera and configure it to connect to the router's Wi-Fi. Once the camera is configured successfully and can be controlled via the Tapo app, you can connect the camera to the router by an ethernet cable, turn off the 2.4G Wi-Fi on your router temporarily, and then check if you can control the camera with the Tapo app.
Best Regards
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Thank you so much !I set up the camera with wifi,then connected the ethernet cable and finally i changed the wifi password so the camera cant connect with wifi.When i go to the camera settings its shows thats it is connected with ethernet.You don't even need to turn off wifi,when you plug the ethernet cable automatically bypass the wifi connection.
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Hi,
Glad to hear your case is solved, and you can enjoy our product~
Best Regards
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