C500 audio issue

C500 audio issue

34 Reply
Re:C500 audio issue-Solution
2024-08-27 06:26:10 - last edited 2024-09-20 08:01:39

Hi All,
We are trying to improve the sound quality of the Tapo C500 and have a beta firmware for a try. You can send me(@Solla-topee) the "Forum ID 674464+MAC address of the camera" via a private message if you want to try the new firmware.

We do not have the information on when the new official firmware will be released to solve the issue, but I'll keep logging the feedback and forward it to the relevant team for evaluation.

 

Before the Upgrade:
(1) Please be sure you have read the
Beta Test Agreement before upgrading the Pre-release firmware!
(2)
How to update the firmware of the Tapo devices on the Tapo App
 

Best Regards

Recommended Solution
  0  
  0  
#23
Options
Re:C500 audio issue
2024-08-27 06:31:50

  @Nata66 

Hi,
The firmware has been pushed to your camera, you can update it via the Tapo app and check if it helps.
Best Regards

  0  
  0  
#24
Options
Re:C500 audio issue
2024-08-27 16:56:06

  @Solla-topee 

it works thanks you

  0  
  0  
#25
Options
Re:C500 audio issue
2024-08-28 03:49:43

  @Nata66 Glad to hear your case is solved~ smiley

 

  0  
  0  
#26
Options
Re:C500 audio issue
2024-09-17 08:48:52 - last edited 2024-09-17 08:50:49

@Solla-topee    Thanks, send now mac address Gio

  0  
  0  
#27
Options
Re:C500 audio issue
2024-09-19 11:26:49

  @Giordano  Hi, the firmware has been sent to your camera, you can update it via the Tapo app and check if it helps.

  0  
  0  
#28
Options
Re:C500 audio issue
2024-09-19 12:08:23

  @Solla-topee Thanks, this mornig found new firmware, but the problem is the same, now ear a rustling sound, before it was absolute silence.

I have a second c500 and that one has no problems, both have automatic firmware updates.
I'm thinking of buying a new one

  0  
  0  
#29
Options
Re:C500 audio issue
2024-09-20 08:05:11

  @Giordano 

Hi,
If you want to continue troubleshooting, please provide the following information for further analysis.
1. A video showing the problem.
2. Please describe the camera usage scenario and how you recorded the video.
Best Regards

  0  
  0  
#30
Options
Re:C500 audio issue
2024-09-20 08:17:37

  @Solla-topee 

Hello, the camera is out door, monitor the driveaway, records 24 hours a day and sends alerts when motion is detected.

Alerts are OK but no sound, if you want i can send you a little trailer of this morning.

 

Thanks

Gio

  0  
  0  
#31
Options
Re:C500 audio issue
2024-09-23 09:59:11

  @Giordano 

Hi,
Please ensure the camera's microphone and speaker's volume are set to maximum > try to play music on a phone/tablet in front of the camera > go to another room and watch the camera via the Tapo app > record the video manually on the camera's Live View page, and can you send me the video?
Best Regards

  0  
  0  
#32
Options