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Not able to view TP-Link NC450 Cameras on TP-Link Cloud Service

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Not able to view TP-Link NC450 Cameras on TP-Link Cloud Service

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Not able to view TP-Link NC450 Cameras on TP-Link Cloud Service
Not able to view TP-Link NC450 Cameras on TP-Link Cloud Service
2024-07-10 19:08:38 - last edited 2024-07-11 01:23:42
Model: NC450  
Hardware Version: V2
Firmware Version: 1.5.6 Build 200924 Rel.A191C3

Hello,

 

I am trouble for viewing my TP-Link NC450cameras using tpCamera moblie App and TP-Link Cloud service (showed No Internet connection available. Please check your network."). But I am able to view the cameras via "TP-LINK Camera Control" desktop app with home wifi network. My ISP provider is Bell canada and its modem is "Home Hub 4000/Giga Hub". Please Help!

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#1
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3 Reply
Re:Not able to view TP-Link NC450 Cameras on TP-Link Cloud Service
2024-07-11 06:09:13

  @HomeHD 

Hi,
To view the camera via the cloud server requires the camera to connect to the internet and be bound to a TP-Link account. In your case, please help confirm:
  1. If your phone is connected to the home Wi-Fi network, can you manage the camera via the tpCamera app?
  2. If you have a TP-Link account, please send it and the MAC address of your NC450 to me(@Solla-topee) via a private message.
  3. Do you have internet when connecting to your home Wi-Fi?
Best Regards

>>Landscape Mode - Tapo App for Pad. >>Smart Action 2.0 Explore and meet the next level home automation. >>How to position my TP-Link camera for optimal performance.
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#2
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Re:Not able to view TP-Link NC450 Cameras on TP-Link Cloud Service
2024-07-11 18:07:33

Hello @Solla-topee

 

Thank you for replying my post. Please see required informations as below:

 

1. If your phone is connected to the home Wi-Fi network, can you manage the camera via the tpCamera app?

No, I could not manage my camera when my phone is connected to home Wi-Fi network. But I can view the cameras clearly from desktop app: "TP-LINK Camera Control" with my home Wi-Fi network.

 

2. If you have a TP-Link account, please send it and the MAC address of your NC450 to me(@Solla-topee) via a private message.

I have two NC450 cameras. Please view its MAC addresses in private message.

 

3. Do you have internet when connecting to your home Wi-Fi?

Yes, my home Wi-Fi is connected to internet. Again, I can view the camera clearly from desktop app: "TP-LINK Camera Control" with my home Wi-Fi network.But I am not able to view the camera using TP-Link Cloud "www(dot)tplinkcloud(dot)com" and showed "No Internet connection available. Please check your network."

 

Please assistant. Thank you in advance.

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#3
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Re:Not able to view TP-Link NC450 Cameras on TP-Link Cloud Service
2024-07-18 12:01:48

  @HomeHD 

Hi,

Please try to reboot the NC450 and then check if you can watch it via the tpCamera app.

Best Regards

>>Landscape Mode - Tapo App for Pad. >>Smart Action 2.0 Explore and meet the next level home automation. >>How to position my TP-Link camera for optimal performance.
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