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C310 won't power on with SanDisk Ultra 128gb inserted

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C310 won't power on with SanDisk Ultra 128gb inserted

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
C310 won't power on with SanDisk Ultra 128gb inserted
C310 won't power on with SanDisk Ultra 128gb inserted
2024-07-14 14:31:49
Model: Tapo C310  
Hardware Version: V2
Firmware Version: 1.3.11

Hi, my C310 won't power on if the SanDisk Ultra Class 10 microsd 128gb is inserted. I have to take it out, power on and then insert the memory card after it has booted up.

 

I've checked and this is definitely a genuine card.

 

This is massively inconvenient if we have a power cut or a reboot is needed (which has just happened) as I have to access the 2nd floor of my house with ladders to get it working again! And obviously unfixable if I'm not home.

 

Any ideas?

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#1
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5 Reply
Re:C310 won't power on with SanDisk Ultra 128gb inserted
2024-07-15 08:50:41

  @Hokehay 

Hi,
Have you used the original power adapter and power cable to power the camera? If you have used an extension power cable, it's suggested to power the camera with the original adapter and power cord, then check if the camera will work fine.
Best Regards

>> Smart Home: Introduction to Common Smart Action Scenarios for Tapo Cameras >> Tapo Camera Day/Night Mode Selection Guide: Best Settings Recommendations for Different Scenarios >> Enhance Your Tapo App Experience: Introduction to Several Practical Features >> Troubleshooting for Tapo Camera's Privacy Mode Automatic Activation
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#2
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Re:C310 won't power on with SanDisk Ultra 128gb inserted
2024-07-15 10:11:51

  @Solla-topee It isn't a power cable problem. It turns on fine in any plug socket if the memory card is left out. I have to insert the memory card after power on / boot up.

 

Seems like a firmware issue.

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#3
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Re:C310 won't power on with SanDisk Ultra 128gb inserted
2024-07-16 03:37:52

  @Hokehay 

Hi,
I have escalated the case to the tech team, and they will contact you via email. Please check your email box and confirm.
Best Regards

>> Smart Home: Introduction to Common Smart Action Scenarios for Tapo Cameras >> Tapo Camera Day/Night Mode Selection Guide: Best Settings Recommendations for Different Scenarios >> Enhance Your Tapo App Experience: Introduction to Several Practical Features >> Troubleshooting for Tapo Camera's Privacy Mode Automatic Activation
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#4
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Re:C310 won't power on with SanDisk Ultra 128gb inserted
2024-07-16 07:48:14

  @Solla-topee Thank you.

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#5
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Re:C310 won't power on with SanDisk Ultra 128gb inserted
2024-07-16 07:54:57
>> Smart Home: Introduction to Common Smart Action Scenarios for Tapo Cameras >> Tapo Camera Day/Night Mode Selection Guide: Best Settings Recommendations for Different Scenarios >> Enhance Your Tapo App Experience: Introduction to Several Practical Features >> Troubleshooting for Tapo Camera's Privacy Mode Automatic Activation
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#6
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