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Tapo Care Camera plan is showing Subscription Renewal Failed but amount deducted on my credit card

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Tapo Care Camera plan is showing Subscription Renewal Failed but amount deducted on my credit card

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Tapo Care Camera plan is showing Subscription Renewal Failed but amount deducted on my credit card
Tapo Care Camera plan is showing Subscription Renewal Failed but amount deducted on my credit card
2024-07-24 00:22:16

Subject:- Tapo Care Camera plan is showing Subscription Renewal Failed but amount deducted on my credit card

 

My Tapo Care  Camera Plan renew on 17 Jul 2024. My bank credit card is deducted the plan amount and this transaction is showing successful in my bank credit card transaction history.

But my Tapo care panel is still showing Subscription Renewal Failed message.

 

I already sent email at support.in@tp-link.com 4 day ago and my ticket is [TP-Link Support]-[TKID240742626]. but i did not receive any reply from TP link support team

I also tried to get follow up on this ticket on email. but i did not received any update from TP link support team

 

Let me know, How can i verified my credit card transaction with TP Link and activate my Tapo Care Camera plan?


Here is screenshort of my Tapo Care panel and bank credit card transation email
https://drive.google.com/file/d/1DKsdtfqtpZ49dnkbpeziAoS5PMz7NlLv/view?usp=drivesdk
https://drive.google.com/file/d/1DLdgpP7du2qE3rSR2tkrwMXo_pbq1hG3/view?usp=drivesdk

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#1
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5 Reply
Re:Tapo Care Camera plan is showing Subscription Renewal Failed but amount deducted on my credit card
2024-07-25 03:16:06

  @micoro 

Hi, 
Thank you for the case report, and sorry for the inconvenience caused. I have informed the tech team to handle your case(ticket TKID240742626) soon, and it's suggested to contact the tech team via email for further assistance on your case.
Best Regards

>> What to do if the Detection feature is not working on the TP-Link Camera. >> Enhance Video Clarity: Troubleshooting Tips for Improving Camera Video Quality. >> General questions about the TP-Link camera's Pan & Tilt feature.
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#2
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Re:Tapo Care Camera plan is showing Subscription Renewal Failed but amount deducted on my credit card
2024-07-25 09:40:00

  @Solla-topee Thanks for updates

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#3
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Re:Tapo Care Camera plan is showing Subscription Renewal Failed but amount deducted on my credit card
2024-07-25 10:18:37

  @micoro smiley

>> What to do if the Detection feature is not working on the TP-Link Camera. >> Enhance Video Clarity: Troubleshooting Tips for Improving Camera Video Quality. >> General questions about the TP-Link camera's Pan & Tilt feature.
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#4
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Re:Tapo Care Camera plan is showing Subscription Renewal Failed but amount deducted on my credit card
2024-09-20 15:57:37

  @micoro hi bro,

 

I had the same issue today. I bought a yearly premium subscription for a tapo camera, and the money is deducted from my credit card but I didn't get any confirmation or premium features yet. I sent an email but no response yet.

 

Could you please help me with this issue?

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#5
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Re:Tapo Care Camera plan is showing Subscription Renewal Failed but amount deducted on my credit card
2024-09-23 10:05:29

  @Its_ShubhamK 

Hi,
Our tech team is following up on your case via email, and it suggested to reply to the email for further assistance.
Best Regards

>> What to do if the Detection feature is not working on the TP-Link Camera. >> Enhance Video Clarity: Troubleshooting Tips for Improving Camera Video Quality. >> General questions about the TP-Link camera's Pan & Tilt feature.
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#6
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