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Tapo Smart Camera

Camera won't pan to the right

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Camera won't pan to the right

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Camera won't pan to the right
Camera won't pan to the right
2024-08-28 10:30:42 - last edited 2024-09-09 02:13:37
Model: Tapo C210  
Hardware Version: V2
Firmware Version: 1.3.11

My C210 camera will no longer pan. Up/down works ok.

I tried hard reboot (twice) and then also removed camera from app and rejoined it.

Rebooted modem and iPad but still no difference.

I did the move camera sidways manually and the mechanism works ok and is smooth

I also tried the pan and tilt correction and it made no difference

Camera purchased in 04 January 2024 from Officeworks

I was getting a message that it had reached it limit to pan sideways but now after trying another power off/on it doesnt do that.

 

my C200 camera is working fine and is using firmware 1.3.4

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#1
2 Accepted Solutions
Re:Camera won't pan to the right-Solution
2024-08-29 06:50:48 - last edited 2024-09-09 02:13:37

  @David1- 

Hi,
1. Your title says the camera won't pan to the right, can it pan to the left? 

 

2. After you tap Pan & Tilt correction on the Tapo app>Camera's Device Settings>Pan & Tilt page, will the camera tilt and pan automatically and then back to the default position?

 

3. Can you share a video showing the process after you tap the Pan & Tilt correction button and then unable to pan the camera?

 

Best Regards

>> Check What's Currently Going on With Deco >> Deco Wi-Fi Heatmap ready for all Deco models
Recommended Solution
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#2
Re:Camera won't pan to the right-Solution
2024-08-29 09:45:30 - last edited 2024-09-09 02:13:39

  @David1- 

Hi,
Thank you for the information provided. It may be the camera has a hardware issue, and you can contact your retailer or local support to check if it's under warranty.
Best Regards

>> Check What's Currently Going on With Deco >> Deco Wi-Fi Heatmap ready for all Deco models
Recommended Solution
0
0
#4
3 Reply
Re:Camera won't pan to the right-Solution
2024-08-29 06:50:48 - last edited 2024-09-09 02:13:37

  @David1- 

Hi,
1. Your title says the camera won't pan to the right, can it pan to the left? 

 

2. After you tap Pan & Tilt correction on the Tapo app>Camera's Device Settings>Pan & Tilt page, will the camera tilt and pan automatically and then back to the default position?

 

3. Can you share a video showing the process after you tap the Pan & Tilt correction button and then unable to pan the camera?

 

Best Regards

>> Check What's Currently Going on With Deco >> Deco Wi-Fi Heatmap ready for all Deco models
Recommended Solution
0
0
#2
Re:Camera won't pan to the right
2024-08-29 07:54:01

  @Solla-topee 1. it did pan left until I did another power off/on yesterday but now it doesnt pan left or right - it does pan up/down ok.

2.tilt pan does work but only up/down - nothing left or right

3. video done and on youtube

https://youtu.be/PYVUW96IYiA?feature=shared

 

0
0
#3
Re:Camera won't pan to the right-Solution
2024-08-29 09:45:30 - last edited 2024-09-09 02:13:39

  @David1- 

Hi,
Thank you for the information provided. It may be the camera has a hardware issue, and you can contact your retailer or local support to check if it's under warranty.
Best Regards

>> Check What's Currently Going on With Deco >> Deco Wi-Fi Heatmap ready for all Deco models
Recommended Solution
0
0
#4

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