Tapo C500 Firmware 1.1.4 Automatically offline
I have used 4 tp-link cameras
Tapo c100, tapo c200, tapo c310 and tapo c500.
All of them work well so far, except for the tapo c500 which I have only been using for 1 month.
In this 1 month I experienced several problems with the tapo c500 camera.
1. When I reboot the router the camera does not automatically reconnect. so I have to unplug the power adapter to reconnect to the router.
2. The camera suddenly turns off and unfortunately there is no notification of the event.
The last record before turn off is always the same, the camera rotates like it is pan & tilt correction / motion tracking even though I disable motion tracking.
Info:
- Xiaomi AX5 router
- The problem only occurs on tapo c500
- Signal strength -54 (RSSI)
@Wayne-TP
Of course i use the original adapter on all my tapo cameras
, the camera is detected as offline not detected as privacy mode .
and exactly this morning , the camera is unexpectedly offline again .
but the led status is on
It is a last log from diagnostic_log
""
<4>2024-09-19 08:00:02[tpssl][23.821]ip:52.76.215.229 ssl connecting --> ssl connected.
<4>2024-09-19 08:00:03[CloudIot]recv jwt suc: 1
<4>2024-09-19 08:00:03[tpssl][24.698] some link
<4>2024-09-19 08:00:03[tpssl][24.711] some link
<4>2024-09-19 08:00:03[tpssl][24.819]ip:13.229.14.58 tcp connecting --> tcp connected.
<4>2024-09-19 08:00:03[tpssl][24.819]ip:13.229.14.58 tcp connected --> ssl connecting.
<4>2024-09-19 08:00:03[tpssl][24.965]ip:13.229.14.58 ssl connecting --> ssl connected.
<4>2024-09-19 08:00:03[CloudIot]MQTT conn
<4>2024-09-19 08:00:03[CloudIot]MQTT all topics succ
<4>2024-09-19 08:00:03[CloudIot]req ntp succ
<4>2024-09-19 08:00:03[CloudIot]post IoT onoff: 1
<4>2024-09-19 08:00:03[CloudIot]NTP: DevReq: 26, IoTRecvUtc: 1726735288, IoTRespUtc: 1726735288, DevRecv: 26, Sync: 1726735288
<4>2024-09-19 08:00:03[CloudIot]time (1726707603)->(1726735288)
""
and i save 2 videos before the issues , those videos exatcly the same . the camera rotate like pan / tilt correction.