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Getting "This device is no longer associated with its previous account" with my Tapo camera

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Getting "This device is no longer associated with its previous account" with my Tapo camera

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Getting "This device is no longer associated with its previous account" with my Tapo camera
Getting "This device is no longer associated with its previous account" with my Tapo camera
2024-09-18 20:30:46 - last edited 2024-10-09 08:37:39
Tags: #Live View #Device Sharing #Bug
Model: Tapo C420S1  
Hardware Version: V1
Firmware Version: 1.2.17

I have shared a camera from my account to a family account. I am getting 9/10 times a "This device is no longer associated with its previous account" error when trying to access the camera feed from the family account.

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#1
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1 Accepted Solution
Re:Getting "This device is no longer associated with its previous account" with my Tapo camera-Solution
2024-10-09 08:37:35 - last edited 2024-10-09 08:38:06

If anyone else encounters the issue mentioned in this post, specifically seeing the message "This device is no longer associated with its previous account" in the Tapo app while managing the smart devices, please contact the support team and submit the following information for further analysis:

  1. After the error occurs, submit an app log within the app for issue analysis.
  2. Contact support via email and include the following information:
    • A screenshot of the error, the specific time it occurred, and your time zone.
    • Any other relevant information related to this case, such as your product model, firmware and hardware versions, app version, frequency of the error, and the scenarios that trigger the error.
    • State that the App log has been submitted for problem analysis.
▶ Tapo P110M Matter 1.3 Release Energy Monitoring through Matter ▶ Smart HomeBase Tapo H500 - Even More Powerful Smart Hub ▶ First Smart Switch Module! Tapo S112 Smart Switch Module with Roller and Switch Dual Modes ▶ Tapo Camera Image Style & Image Brightness Try out a different image style for your camera!
Recommended Solution
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#3
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4 Reply
Re:Getting "This device is no longer associated with its previous account" with my Tapo camera
2024-09-23 03:44:38

  @sazorg 

 

To assist with this case, a specialist will help to follow it up through email. Please check your inbox later and confirm. 

▶ Tapo P110M Matter 1.3 Release Energy Monitoring through Matter ▶ Smart HomeBase Tapo H500 - Even More Powerful Smart Hub ▶ First Smart Switch Module! Tapo S112 Smart Switch Module with Roller and Switch Dual Modes ▶ Tapo Camera Image Style & Image Brightness Try out a different image style for your camera!
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#2
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Re:Getting "This device is no longer associated with its previous account" with my Tapo camera-Solution
2024-10-09 08:37:35 - last edited 2024-10-09 08:38:06

If anyone else encounters the issue mentioned in this post, specifically seeing the message "This device is no longer associated with its previous account" in the Tapo app while managing the smart devices, please contact the support team and submit the following information for further analysis:

  1. After the error occurs, submit an app log within the app for issue analysis.
  2. Contact support via email and include the following information:
    • A screenshot of the error, the specific time it occurred, and your time zone.
    • Any other relevant information related to this case, such as your product model, firmware and hardware versions, app version, frequency of the error, and the scenarios that trigger the error.
    • State that the App log has been submitted for problem analysis.
▶ Tapo P110M Matter 1.3 Release Energy Monitoring through Matter ▶ Smart HomeBase Tapo H500 - Even More Powerful Smart Hub ▶ First Smart Switch Module! Tapo S112 Smart Switch Module with Roller and Switch Dual Modes ▶ Tapo Camera Image Style & Image Brightness Try out a different image style for your camera!
Recommended Solution
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#3
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Re:Getting "This device is no longer associated with its previous account" with my Tapo camera
2025-03-14 02:33:58

  @Wayne-TP 

 

I started getting this message on several of my cameras within the past week or so. It's not on all of the cameras though. Very strange. 

 

Did you eventually come up with a solution that you can share?

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#4
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Re:Getting "This device is no longer associated with its previous account" with my Tapo camera
2025-03-14 09:58:58

Wayne-TP wrote

If anyone else encounters the issue mentioned in this post, specifically seeing the message "This device is no longer associated with its previous account" in the Tapo app while managing the smart devices, please contact the support team and submit the following information for further analysis:

  1. After the error occurs, submit an app log within the app for issue analysis.
  2. Contact support via email and include the following information:
    • A screenshot of the error, the specific time it occurred, and your time zone.
    • Any other relevant information related to this case, such as your product model, firmware and hardware versions, app version, frequency of the error, and the scenarios that trigger the error.
    • State that the App log has been submitted for problem analysis.

 

@SmartHomer1011  Refer to the steps here.

▶ Tapo P110M Matter 1.3 Release Energy Monitoring through Matter ▶ Smart HomeBase Tapo H500 - Even More Powerful Smart Hub ▶ First Smart Switch Module! Tapo S112 Smart Switch Module with Roller and Switch Dual Modes ▶ Tapo Camera Image Style & Image Brightness Try out a different image style for your camera!
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#5
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Helpful: 2

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Replies: 4

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Live View Device Sharing
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