Why is Tapo Care down?

Why is Tapo Care down?

Why is Tapo Care down?
Why is Tapo Care down?
Wednesday - last edited Wednesday
Model: General Product  
Hardware Version: V1
Firmware Version: 1

Tapo Care is down, says no recordings. Several hours now. What's going on??

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#1
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4 Reply
Re:Why is Tapo Care doen?
Wednesday
Same here. @Support or tech team pls resolve this ASAP
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#2
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Re:Why is Tapo Care down?
Thursday

  @leokiosu    @Dnj  

Hi,
I confirmed with the relevant team, and the Tapo Care service is working fine now. If you still have a problem, please check if the following instructions help.
Troubleshooting for cloud video recordings of Tapo Camera
Best Regards

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#3
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Re:Why is Tapo Care down?
Friday

  @Solla-topee Thank you for confirming it is working now. However, I'd like to know WHY our very sensitive camera recordings were offline? Was there a security breach? This needs to be answered.

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#4
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Re:Why is Tapo Care down?
Friday

  @leokiosu 

Hi, 
The Tapo Care goes down was caused by an abnormal load balancing on our cloud server, which led to a temporary outage. Importantly, this incident does not indicate a security breach or any risk to your data. We have implemented measures, including encryption and TLS technology, to protect your information. And the problem is resolved now.
Best Regards

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#5
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