This Article Applies To

Tapo P304M (UK) 1.0 -- Firmware version 1.0.4 Build 240925 Rel.112242

Description

The Tapo P304M is linked to a third-party Matter platform and can be controlled using their respective apps, such as Apple Home app, Alexa app, and Google Home app. After the Tapo P304M reboots, it may become unresponsive or appear offline in the Matter-enabled apps.

Resetting the smart plug and re-adding it to the Matter-enabled apps can restore the connection.

Solution

The problem will be fixed in the next firmware version.

Workaround

1. Option One. Reset the smart plug and re-add it to the Matter platform apps. Then avoid restarting the smart plug again.

• How to reset Tapo P304M: press and hold any power button for 10 seconds.
• How to set up Matter device with Alexa, Google, Apple or SmartThings

2. Option Two. A beta firmware that includes relevant fixes is available for community users. If you would like to apply the beta firmware, please send the following information to @Wayne-TP through private message.

[Forum ID 732624] Tapo P304M unresponsive in Matter apps after a reboot + Mac address of your Tapo P304M