C410 goes Offline

C410 goes Offline

66 Reply
Re:C410 goes Offline
3 weeks ago - last edited 3 weeks ago

  @Solla-topee 

Hi,
I've had the C410 for exactly a week, and when I turned it on for the first time, I updated it to the latest available version.
The camera worked non-stop for a week without any problems, but today it has been offline since this morning.
There are no problems with the network.
I see in the web application that the C410 has successfully connected to the network.
In the TAPO application, the camera has the Offline status all the time.
Hardware version: 1.0
Software version: 1.0.23 build 241119
Any ideas?

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#52
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Re:C410 goes Offline
3 weeks ago

  @Legolidas 

 

Build 250106 works fine for me at the moment.

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#53
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Re:C410 goes Offline
3 weeks ago

  @bartkisz 

 

How to gain access and upload when the camera is offline?

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#54
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Re:C410 goes Offline
3 weeks ago

 

 

Any updates?

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#55
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Re:C410 goes Offline
3 weeks ago

  @Legolidas 

Hi,
You can try to reboot the camera or factory reset it and reconfigure it to make it work. Then send me(@Solla-topee) "Forum ID 732910+ camera's MAC address" if you want to try the new firmware.
Best Regards

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#56
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Re:C410 goes Offline
3 weeks ago

  @Legolidas 

 

You need to reboot the camera manually with pressing the on/off button on it for min 3s.

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#57
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Re:C410 goes Offline
3 weeks ago

  @Solla-topee 

Same here. Bought my cams on Amazon, wrote to the customer support, that one of my cam has serious issues and is no longer usable and now sending it back to Amazon/TP-Link. Getting my money back of course. Now you can handle your screwed firmware. Bought a new one on Amazon and it has fw 1.0. Now it works. Stopped automatic updates of course. This is really annoying. Think my other cams are coming back to you the same way (4 cams at all).

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#59
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Re:C410 goes Offline
a week ago

  @Solla-topee 

 

Been using the beta firmware for the past week and have no offline issues.

The only odd thing that is happening is with the notifications, when someone or something triggers the dettection i get mutiple notifications instead of one, like every second just if it was the first time the notifications pops up.

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#60
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Re:C410 goes Offline
a week ago
I do confirm - no issues on Beta software since install.
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#61
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Re:C410 goes Offline
Tuesday

  @Solla-topee 

Could you please send me the beta firmware for All of my Devices? Sent you the details. All of my Devices have the issue with the screwed firmware...

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#62
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