C410 goes Offline

Camera goes offline. Connection is -63dba.
Other Cameras are online every time. Only rhis one goes offline. In any time wake up at the wlan.
If this offline I don't become a message. But he save the Video.
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Got the beta on one cam now. My other cams are on fw 1.0.0. I can definitely say, that there is bug on beta fw too. It works better than the official last update, because it's not going offline, but when there no movement detected for a longer period of time, I cannot reach the cam sometimes. But it's not going offline, so beta works better, but not perfect. Fw1.0.0 works absolutely smooth, no matter how long theres no movement detected. Can access the live stream every time i want to. Please keep the beta on my devices until you fix it. And please don't get me wrong, but hurry up.
Thank you
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Hi,
For the Tapo C410 with the new firmware installed, what do you mean by "can't reach the camera sometimes when no movement is detected for a longer period of time"?
What's the LED status on the camera? Is the camera shown offline on the Tapo app so that you can't control it sometimes? How do you recover the connection?
Best Regards
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@Solla-topee hi!
I installed the new firmware a few days ago, but the problem has not been solved.
The cam goes offline, maybe 25% less than before and comes back online in a few minutes instead of ten, but it is evident that it has not been completely solved yet.
RSSI between -30 and -48 dBm
Orange led on the cam when offline
I wait a couple of minutes refreshing the app and then it appears online 🤷🏻♀️
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Hi Solla-topee,
When the camera recognizes no detection for more than half an hour or maybe an hour, than the camera is shown online in the dashboard, but I can't access the livestream or any options. I have to wait until the cam recognizes another movement and then I can gain access to the livestream and options. All the time the cam stays online in the dashboard on beta fw. With the old fw the camera went offline in the dashboard and went back online when movement was detected. I think tha camera goes into some deep sleep state when there is no detection at all. Beta fixed the offline status on the dashboard but not a deep sleep state. The beta is better than the last fw, but not comparable to fw 1.0.0. I can tell, because my other cam is on 1.0.0.
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Hi,
1. Typically, viewing the Tapo C410 on the Tapo app will wake up the camera even if it goes into sleep mode. When you can't watch the C410's live feed or access any other options on the Tapo app, try to force close the Tapo app and reopen it. You can also try to watch the camera on a different phone if you have one.
2. Please note that the C410 using firmware V1.0.0 and the problematic C410 are different hardware versions, so their firmware versions are also different.
Best Regards
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Hi,
I have escalated your case to our tech team, and they will contact you via email to further assist you. Please wait patiently.
Best Regards
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